Store Manager (Bragg Blvd. Fayetteville)

Carlie C's IGA•Fayetteville, NC

About The Position

The Store Manager oversees the daily operations of the grocery store, ensuring efficient operations, high-quality customer service, and effective staff management. The role requires solid communication with the management team and associates throughout the organization, participation in strategic planning and marketing efforts, and partnership with the community served. The Store Manager leads and develops staff, manages inventory and suppliers, maintains store policies and procedures, and ensures compliance with health and safety requirements. The role also monitors financial performance, works to improve profitability and customer traffic, maintains store condition and visual merchandising, and handles issues raised by customers or staff.

Requirements

Proven successful experience as a retail manager.
Strong leadership skills and business orientation.
Customer management skills.
Strong organizational skills.
Good communication and interpersonal skills.
Ability to use technical information to solve problems.
Ability to lead and direct others.
Ability and willingness to learn multiple tasks and technical requirements.
Ability to use computers and other communication systems required to perform job functions.
Ability to use handheld computers for orders, markdowns, scan-outs, and inventory.
Ability to stand for 100% of the time and frequently walk short distances.
Ability to push or pull up to 2,000 pounds using a pallet jack or float.
Ability to perform repetitive hand and arm motions.
Ability to bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and approximately 100 pounds occasionally.
Ability to handle substances associated with cleaning and packaging materials, and household cleaners.
Frequent reaching and grasping at waist level, and occasional reaching above shoulder or below waist level.
Ability to meet established volume activity standards for the position.
Ability to tolerate extreme hot or cold temperatures for up to 20 minutes at a time.
Sufficient visual ability to check invoices, dates, and other written documents.

Responsibilities

Oversee and coordinate the daily operations of the grocery store.
Lead, train, motivate, mentor, and provide feedback to staff; support their development.
Monitor inventory and stock levels, make stock-control decisions, and order items as needed.
Implement and maintain store policies and procedures, including security procedures to minimize theft and other losses.
Ensure compliance with health and safety regulations and organizational policies.
Handle customer inquiries and complaints professionally and maintain high customer satisfaction.
Set store and staff targets and goals, and implement measures to achieve them.
Develop business and marketing strategies to attract and retain customers, expand store traffic, and improve profitability.
Coordinate with vendors and suppliers.
Monitor the store’s financial performance and identify ways to increase profitability.
Maintain a customer-friendly store layout, outstanding store condition, and visual merchandising standards.
Report on buying trends, customer needs, profits, and related store performance.
Address issues involving staff or customers, including complaints and grievances.
Maintain communication with the management team and associates throughout the organization, and partner with the community served.