Store Manager 225
About The Position
The Store Manager (Assistant Manager) supports WhiteWater Express’s day-to-day car wash operations, particularly during shifts when the General Manager is not onsite. The role cultivates team culture, promotes customer satisfaction, develops future leaders, maintains operational efficiency, upholds safety and service standards, supports staff development, and drives revenue performance. The Store Manager reports directly to the General Manager. The position requires flexibility to work 45–50 hours per week, adjusting as needed to meet business demands. The base salary ranges from $47,500 to $55,000 depending on assigned location, with eligibility for a performance-based bonus under the company’s incentive plan. Bonus payments vary with results and are not guaranteed.
Requirements
- High school diploma or equivalent; a combination of experience and/or education will also be considered.
- 1–3 years of key holder or assistant management experience in retail, hospitality, or another fast-paced environment.
- Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.
- Strong leadership and sales skills, with the ability to coach and develop team members to meet and exceed goals.
- Excellent verbal and written communication skills and proven conflict-resolution abilities.
- Proficiency in Microsoft Office Suite, Google Workspace, and point-of-sale (POS) systems.
- Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.
- Ability to lift and carry up to 50 pounds.
- Comfort working outdoors in varying weather conditions, including heat, cold, rain, and humidity.
- Ability to stand, walk, bend, and move throughout a shift in a fast-paced environment.
Responsibilities
- Cultivate a positive, customer-focused workplace culture through team development and coaching.
- Assist in selecting, developing, and retaining outstanding team members.
- Lead all General Manager responsibilities during the General Manager’s absence to ensure seamless operations.
- Deliver a safe, clean, five-star experience for customers and employees.
- Address and resolve customer and employee concerns while fostering a respectful, service-first workplace.
- Educate customers about wash products, packages, memberships, and promotions to support satisfaction and sales.
- Support daily operations, hourly scheduling, and completion of required tasks to meet business needs and site standards.
- Troubleshoot equipment and partner with Facilities and IT to resolve maintenance issues quickly.
- Maintain a safe, clean, and compliant workplace by ensuring safety protocols and preventive maintenance are followed.
- Drive revenue growth by coaching team members and optimizing customer interactions.
- Use KPI tools to support membership revenue growth and retention, including oversight of labor management.
- Uphold company policies and enforce safety protocols.
- Assist the General Manager with payroll tasks, including reviewing and approving employee hours.
- Work 45–50 hours per week, adjusting as needed to meet business demands.
- Perform other duties as assigned to ensure smooth operations.
Benefits
- Performance-based bonus eligibility under the company’s incentive plan; payments vary with results and are not guaranteed.
- Comprehensive health benefits, including medical, dental, and vision coverage.
- Paid time off.
- 401(k) retirement plan with company match.
- Company-paid life insurance.
- Career advancement pathways.
- Free weekly car washes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
