Store Manager

Hibbett • Starkville, MS

20d • $15 - $20 • Onsite

About The Position

The Store Manager oversees the store’s sales efforts and overall operations to support efficiency and profitability. The role upholds organizational policies, goals, and standards; leads the sales team toward sales goals; and communicates with the District Sales Manager and Store Support Center to support business initiatives and growth. The Store Manager represents the company professionally to employees, customers, and the community, maintains knowledge of the store’s product areas, and promotes outstanding customer service and merchandise.

The Store Manager is responsible for sales performance, company assets, inventory, expenses, payroll, scheduling, store security, marketing execution, and customer service. The position recruits, trains, develops, evaluates, and directs employees, including subordinate supervisors. It also collaborates with the District Sales Manager and Asset Protection, monitors business and customer trends, and protects company assets and financial information through effective internal controls.

Requirements

• Bachelor’s degree in business or a related field, or equivalent experience.
• Experience working in a retail environment; footwear and athletic apparel experience is preferred.
• Experience managing and developing a sales team.
• 3–5 years of customer service experience.
• 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Analytical thinking and demonstrated business acumen.
• Ability to solve problems and manage multiple tasks and priorities.
• Strong commitment to customer service.
• Strong leadership and communication skills.

Nice To Haves

• Retail experience, preferably in footwear and athletic apparel.

Responsibilities

• Drive store sales and sales goals, maintaining a focus on company growth.
• Manage and control company assets through oversight of the store.
• Direct the store’s sales efforts and train and mentor associates in sales strategies and skills.
• Monitor store operations, including sales statistics, inventory, and expenses.
• Collaborate with the District Sales Manager to establish and enforce policies, goals, and procedures.
• Direct staff to complete responsibilities and standards in each department.
• Mentor and develop Sales Associates, Assistant Managers, and Managers in Training.
• Recruit, hire, train, discipline, and evaluate personnel; manage payroll and scheduling to meet labor goals.
• Maintain store security and partner with Asset Protection to prevent theft and reduce shrink.
• Communicate inventory movement to the District Sales Manager and drive inventory goals and strategies.
• Implement marketing and advertising plans and stay aware of customer trends.
• Monitor competitors and community events to identify potential opportunities.
• Deliver customer service in accordance with the customer service manual, including assisting customers entering the store and serving multiple customers during peak periods.
• Protect company assets and financial information by ensuring effective internal controls and reporting potential fraud risks to management or appropriate officials.
• Direct, coordinate, and evaluate subordinate supervisors and non-management employees.
• Interview, hire, train, assign, and direct employee work; appraise performance, reward and discipline employees, and address complaints and problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager