Store Manager (Brady, TX- Store# 4095)
About The Position
OXXO USA is seeking an energetic and experienced Retail Store Manager to lead a store, provide exceptional customer service, and maximize profitability. The manager oversees employees and store operations, ensures coverage during all hours of operation, manages inventory and store financials, and maintains cleanliness and company standards. The role includes recruiting, training, mentoring, and developing employees; communicating sales and profitability goals; and collaborating with the District Manager and other Retail Store Managers. Managers are expected to work peak business hours, which may include nights, weekends, and holidays, and to remain active throughout their shifts, assisting customers and handling deliveries and merchandise.
Requirements
- At least two years of experience working in a retail environment.
- Valid driver’s license, transportation to and from the bank and corporate meetings, and valid vehicle insurance.
- Previous leadership experience.
- Schedule flexibility to work peak business hours, which may include nights, weekends, and holidays.
- A form of communication through which the employee can be reached.
- Ability to lift, stand, and remain active for the duration of a shift.
Responsibilities
- Manage employees and ensure adherence to company policies and procedures.
- Ensure all hours of operation are covered and supported, including recruiting to hire and retain employees.
- Monitor inventory levels, conduct stock checks, and coordinate with suppliers to support timely deliveries and prevent shortages or overstock.
- Maintain store cleanliness and image to company standards.
- Provide excellent customer service and foster a friendly store environment.
- Manage store financials and maximize merchandise and fuel sales while achieving budgeted expectations.
- Collaborate with the District Manager and other Retail Store Managers to share best practices.
- Recruit, train, mentor, and develop employees; provide ongoing training and support career growth.
- Teach and role-model customer service and suggestive selling techniques.
- Communicate sales and profitability goals to associates and provide feedback.
- Assign tasks, follow up on performance, and counsel employees for policy violations, excessive cash shortages, or failure to complete tasks.
- Help recruit potential candidates and ensure employees complete required training according to corporate policies, procedures, and guidelines.
- Manage and resolve customer issues and conflicts professionally.
- Unload deliveries, organize merchandise, and keep shelves stocked.
- Remain active and move around the store to assist customers and maintain the store image.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
