Store Manager 6986 Decatur, Tx

CNG Holdings•Decatur, TX

23h

About The Position

The Store Manager oversees daily operations and profitability at one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, part of CNG Holdings, Inc. The role is accountable for site operations, sales, customer service, cash handling, compliance, and store-level leadership. The Store Manager helps customers understand available financial products and services, supports store staff in meeting performance targets, and maintains a strong sales and service culture. The position may serve as the on-site lead for one or more Assistant Store Managers. It requires travel to stores in the assigned district, potentially to neighboring districts and overnight. The role works in a call center, retail, or office environment and includes extended cash handling, phone use, standing, computer-screen viewing, and typing.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency with Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Personal reliable transportation that complies with company policy; public transportation or transportation from family or friends does not qualify.
Maintain a valid driver's license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company's core values of accountability, inclusion, transparency, and focus.
Ability to lift up to 50 pounds, with or without reasonable accommodation.
Ability to travel to stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Work assigned shifts as scheduled.

Nice To Haves

At least 1 year of supervisory experience.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Listen actively to customers, clarify information, and help resolve or diffuse complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, and courtesy and collection calls in accordance with regulations, procedures, and district or region expectations.
Handle and count currency, cash, and coins; manage the cash drawer; count deposits; move cash between the secure safe and cash drawer; and potentially make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Verify customer information and process transactions accurately and in accordance with company policy, including loans, check cashing, and NetSpend.
Follow federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to help the store achieve metric targets.
Maintain the store staff schedule and help cover other stores in the district.
Support store staff in delivering excellent customer service and demonstrating a sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district and, as needed, neighboring districts; overnight travel may be required.
Perform other duties as assigned.