Store Manager 6986 Decatur, Tx

CNG Holdings, Inc.•Decatur, TX

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more retail locations affiliated with CNG Holdings, Inc., including Check ‘N Go, Allied Cash, or Cash Store. The role is accountable for site operations, sales, customer service, and store-level leadership. Store Managers serve and educate customers about available financial products and services, handle transactions and cash, maintain compliance with applicable regulations and company policies, and support store staff in meeting performance targets. The position may lead one or more Assistant Store Managers and requires travel to stores within the assigned district, with possible travel to neighboring districts and overnight trips.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Reliable personal transportation that complies with company policy; public transportation and transportation from family or friends may not qualify.
Maintain a valid driver's license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
Ability to work assigned shifts as scheduled.
Ability to meet the physical demands of the role, including lifting up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience.

Responsibilities

Present and explain product and service options that meet customers’ needs.
Use active listening to clarify customer information and address or diffuse complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and district or region expectations.
Handle and count cash, currency, and coins; manage the cash drawer, deposits, and transfers from the secure safe, and potentially make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Perform customer verifications to validate submitted information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures, and complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to help the store achieve metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in delivering excellent customer service and embodying the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district, and potentially to neighboring districts, including overnight travel when required.
Perform other duties as assigned.