Store Manager, Smithers

Canadian Tire Corporation•Smithers, BC

1d•CA$44,000 - CA$55,000•Onsite

About The Position

As a Store Manager at Smithers, you will provide leadership to the team, consistently coaching and following up to ensure the delivery of the service model standards to each customer. You will enforce the delivery of our operating model customer service standards and provide an exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels. You will support the organization in customer acquisition through the promotion of our customer loyalty and credit card programs. You will demonstrate and follow up on the execution of Mark’s visual compliance standards, store maintenance, and pricing standards. You will establish plans and follow up on the execution of weekly price changes, promotional set-ups, and department POP as per workbook, resulting in 100% system pricing including weekly pricing sweeps. You will be responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards, and rigid inventory control. You will oversee preparation for annual inventories and follow and ensure compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures. You will create and/or monitor the creation of efficient store weekly scheduling for both sales and support functions. You will provide continuous feedback and coaching to management and team members based on key metrics and observed behaviors through Shift Starters, one-on-ones, and performance management coaching programs. You will create development plans and conduct annual appraisals for the management team and direct reports, support and coach to improve any performance gaps, and conduct ongoing coaching to improve the team. You will ensure the execution of the customer experience and provide resolution for all customer concerns. You will develop and lead the recruiting and hiring strategy for the store, maintaining a complete team. You will create succession plans through continuous training and development. You will act as a brand ambassador by promoting brands and culture. You will continually motivate the team and performance through recognition programs, store contests, customer compliments, etc. You will maintain Mark’s performance management expectations, including progressive discipline where necessary. You will follow the disciplinary process consistently and impartially. You will promote and maintain a positive and motivating work environment (safe, inclusive, and empowering).

Requirements

Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
Proven ability to build and manage a daily, weekly plan for the department and store.
Exceptional communication skills and organizational skills
Superior training and mentoring skills
3-5 years retail experience required.
High energy, enthusiasm, and a drive to succeed.
Basic computer skills required.

Responsibilities

Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
Enforces delivery of our operating model customer service standards.
Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.
Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps.
Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
Oversees preparation for annual inventories.
Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.
Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviours through Shift Starters, one on one’s, and performance management coaching programs.
Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
Ensure execution of the customer experience and provides resolution for all customer concerns.
Develops and leads recruiting and hiring strategy for store, maintains a complete team.
Create succession plans through continuous training and development.
Acts as a brand ambassador by promoting brands and culture.
Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
Maintain Mark’s performance management expectations including progressive discipline where necessary.
Follows the disciplinary process consistently and impartially.
Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).