Store Manager - Park Royal
About The Position
Lush North America has been creating fresh and handmade cosmetics for the past 20 years, aiming to make customers' experiences more magical through their retail shops across Canada and the US. The company is committed to fair trade sourcing, supporting sustainable communities, and giving back to organizations that make a difference. The Store Manager role is a leadership position that embodies Lush's core values: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The Store Manager oversees all aspects of the retail business, including managing budgets, exceeding sales targets, creating a positive customer and staff experience, and ensuring operational excellence. The role involves continuous self-assessment and seeking opportunities for growth and development.
Requirements
- 3-5 years managing in a retail environment
- Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
- Excellent listening and communication skills
- Excellent analytical, critical thinking and troubleshooting skills
- Excellent organization and time management skills
- Strong customer service, supervisory and sales skills
- Knowledge and interest in skincare, natural beauty, and ethical business
- Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends
Nice To Haves
- Experience with consultation-based customer service models
- Ability to develop and train staff through positive coaching and feedback
- Strong record of accomplishment of developing retail staff careers
- Proficient in excel, Microsoft suit, and adaptable to other systems as required
- Experience in cross cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French, or other languages
Responsibilities
- Recruiting your team
- Training and developing your management team
- Training and developing your team on brand, product, and service
- Oversee all aspects of the retail business, from managing budgets to exceeding sales targets
- Creating an environment that fosters a strong customer experience, staff experience, and operational excellence
- Constantly assessing your own performance and seeking feedback, resources, and opportunities to grow and develop
- Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience
- Educate customers and staff on brand values and articulate the company's position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging
- Increase product knowledge through constant learning and make informed product recommendations
- Demonstrate strong business acumen and understanding of metrics and reports by developing and executing business plans
- Coach and develop your team in their careers by creating development plans, encouraging learning, coaching behaviors, and providing constructive feedback
- Actively committed to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives
- Balance analysis, experience, and perspective when making decisions about performance concerns and create action plans to improve staff engagement
- Form teams with an appropriate and diverse mix of styles, perspectives, and experience
- Prioritize shop compliance and ensure staff have completed training and are practicing company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, daily communication, all within budget
- Ensure team is trained and equipped to abide by standards and rotation rules for stock and inventory
- Manage ordering to ensure the right products, in the right amounts are in the store at the right times
- Create and execute action plans to manage orders, inventory and waste, within allocated budget
- Create and execute merchandising plans to improve KPIs
- Train and manage your team to take pride in a clean and beautiful work environment and follow merchandising and design standards
- Ensure the right number of staff with the right skill levels are scheduled at peak times
- Ensure breaks and meals are allocated and recorded appropriately
- Stay within labor budget
Benefits
- A fun and funky store atmosphere where individualism is encouraged
- A 50% discount off all our products
- An unconventional retail structure to support your entrepreneurial spirit
- The opportunity for growth as Lush loves to promote from within
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
