Nike - Head Coach - Park Royal

Retailors NA Limited Partnership•West Vancouver, BC

8d•CA$56,000 - CA$65,000•Onsite

About The Position

The Head Coach's mission is to ensure the success of the store by hiring, training, and developing a high performing, customer-centric team who are brand passionate and love to win. As a luxury brand retailer, you ensure a premium consumer experience; and you create a ‘great place to work’ for all employees where contributions are valued and recognized. You are responsible for the achievement of all business metrics (sales, labor, staffing, expense management) for your store.

Requirements

Minimum five years of Retail leadership experience in a multi-department management role.
Proven business, communication, interpersonal, and customer service skills.
Self-motivated and able to work well under pressure and meet or exceed deadlines with minimal supervision.
Ability to inspire and motivate teams and advocate and lead teams through change.
Ability to adapt to a fast-paced, changing retail environment.
Must work retail hours – Weekdays and Weekends, Evenings & Holidays.
Knowledge of Microsoft Office programs: Excel, Word, PowerPoint, and ability to acquire some expertise in Store operation applications (Bamboo HR, Connecteam).

Responsibilities

Support all department teams in every capacity to achieve budget.
Analyze and monitor store KPIs daily, weekly, and monthly to implement action plans to achieve target KPIs.
Develop a business plan and coordinate execution and implementation cross-functionally with each department's support.
Communicate business plans and strategies to the Director of Retail Operations and GM of Canada.
Identify opportunities to improve performance. Work with home office partners to develop strategies to raise performance.
Analyze performance by category and partner with the Merchandising team to validate the action plan to drive performance.
Lead and coach each direct report to perform at their highest potential.
Accountable for the growth and development of direct reports to succession them for next-level roles.
Continuously monitor the execution of Retailors selling techniques to achieve the best quantitative and qualitative business results (i.e mystery shops).
Constantly coach the sales team on how to deliver a premium shopping experience, observing the sales floor and providing feedback accordingly.
Work together with Talent Acquisition in recruiting members according to the brand vision and image.
Manage performance review and development plans for all direct reports. Address performance issues and create development plans.
Develop a team structure that facilitates and maximizes individual and team performance.
Approve and monitor store schedules, ensuring adherence to handbook policies, including blackout dates & overtime rules.
Guarantee the implementation of the VM guidelines by brand standards.
Ensure retail operations procedures and best practices are being adhered to.
Partner with the Director of Retail Operations to ensure adherence to loss prevention policies and procedures and proactively identify trends that support achieving all inventory goals.