Store Manager - Fairview Park Mall

Lush Handmade Cosmetics•Kitchener, ON

2d•Onsite

About The Position

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping customers' bathtubs and showers magical through retail shops across Canada and the US. They are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations that can make a difference. The Store Manager is a leader who embodies Lush's core values: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The role involves overseeing all aspects of the retail business, including managing budgets, exceeding sales targets, creating a strong customer experience, staff experience, and operational excellence. The manager is also responsible for assessing their own performance and seeking opportunities for growth.

Requirements

3-5 years managing in a retail environment
Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
Excellent listening and communication skills
Excellent analytical, critical thinking and troubleshooting skills
Excellent organization and time management skills
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty, and ethical business
Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends

Nice To Haves

Experience with consultation-based customer service models
Ability to develop and train staff through positive coaching and feedback
Strong record of accomplishment of developing retail staff careers
Proficient in excel, Microsoft suit, and adaptable to other systems as required
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French, or other languages

Responsibilities

Recruiting your team
Training and developing your management team
Training and developing your team on brand, product, and service
Managing budgets
Exceeding sales targets
Creating an environment that fosters a strong customer experience, staff experience, and operational excellence
Assessing your own performance and seeking feedback, resources, and opportunities to grow and develop
Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience
Educate customers and staff on brand values, and articulate Lush's position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging
Increase product knowledge through constant learning and make informed product recommendations
Demonstrate strong business acumen and understanding of metrics and reports by developing and executing business plans that align with the American business strategy to achieve both short- and long-term goals that improve KPIs and achieve sales goals
Demonstrate Leadership Practices and coach and develop your team in their careers by creating development plans, encouraging learning through Lush tools, coaching behaviors, and providing constructive feedback
Actively committed to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives and collaborating with your team on solutions that promote equity and belonging
Balance analysis, experience, and perspective when making decisions about performance concerns and create action plans to improve staff engagement, demonstrating empathy and considering personal situations/struggles
Form teams with appropriate and diverse mix of styles, perspectives, and experience and demonstrate equal employment opportunity practices by providing transparency and equity in the interview and promotion process and supporting staff to grow and develop in their retail careers
Prioritize shop compliance and ensure staff have completed training and are practicing company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, daily communication, all within budget
Ensure team is trained and equipped to abide by standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times; using inventory reporting tools, create and execute action plans to manage orders, inventory and waste, within allocated budget
Create and execute merchandising plans to improve KPIs and train and manage your team to take pride in a clean and beautiful work environment and follow merchandising and design standards
Ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks, and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy, while staying within labor budget