Store Manager - Main Store, Nf3/Rft

U.S. Marine Corps•San Diego, CA

About The Position

The Store Manager leads a store with annual sales volume under $10 million and drives corporate programs and operational objectives by motivating and supporting the store leadership team. The manager builds a positive, customer-focused workplace aligned with Marine Corps Exchange culture and values, develops store teams in delivering a Dress Blue Experience, and ensures the store operates effectively and to standard through organizational change. The role oversees sales performance, staffing, employee development, merchandise presentation, logistics, inventory, training, policy compliance, and customer service. The manager analyzes financial reports and business indicators, sets and follows up on action plans, and collaborates with other Store Managers and headquarters to improve operations and achieve business results. The position reports to the Director of Retail or Director of Business Operations.

Requirements

Three years of experience in the occupation, a related field, or work area; relevant education may substitute for experience.
At least two years of supervisory experience in retail.
Strong operational background and demonstrated ability to lead and direct a large, diverse workforce.
Ability to partner with and coach store teams across multiple stores independently and supervise employees in completing work.
Knowledge of big-box retail operations in hardlines or softlines environments.
Knowledge of organization and planning, change leadership, customer-centric operations, supervision, and team building.
Experience analyzing financial reports and connecting them to operational performance.
Ability to communicate clearly and concisely, orally and in writing.
Knowledge of business process controls and system development.
Ability to lift and carry objects up to 20 pounds independently and objects over 20 pounds with assistance.
Ability to meet key-holder responsibilities, including store opening and closing and product receiving.
May be required to complete food-handling safety training and certification and training for Western Union or other customer services.

Responsibilities

Lead a store with annual sales volume under $10 million and implement corporate programs and operational objectives.
Motivate and support store leadership teams in developing and carrying out action plans.
Create and sustain a positive, professional, collaborative, and customer-focused work environment.
Develop store teams in delivering a Dress Blue Experience.
Plan, identify, communicate, and delegate responsibilities and practices to ensure smooth store operations.
Review store conditions and business indicators, identify problems and opportunities, and coach store leaders to achieve operational goals.
Lead through organizational change while maintaining store standards and building readiness for change.
Drive weekly and monthly sales goals, corporate sales programs, and promotions; communicate sales and in-stock opportunities to MCX headquarters.
Support merchandise resets and planograms and guide visual merchandising and brand presentation decisions.
Create implementation plans and milestones for district and corporate initiatives and follow up with store leaders on execution.
Monitor management staffing levels and ensure management development and talent acquisition meet operational requirements.
Filter and prioritize communications for store leadership and communicate clearly to support effective operations.
Collaborate with other Store Managers to develop best practices and align retail operations.
Use business tools, analytics, metrics, and corporate systems to analyze financial reports, identify performance trends, and develop corrective action plans.
Ensure store compliance with corporate policies and communicate policies to employees in a developmental manner.
Monitor logistics and backroom processes and promote store-level accountability and process management.
Build decision-making capability among store leadership using data, rationale, ownership, and accountability.
Provide courteous, world-class customer service; assist customers, resolve problems promptly, and seek help from appropriate contacts when needed.
Follow safety regulations and report workplace hazards, injuries, occupational illnesses, and property damage to the immediate supervisor.
Support equal employment opportunity principles and the prevention of sexual harassment.
Supervise employees by assigning and distributing work, scheduling, coaching, counseling, mentoring, approving or disapproving leave, recommending and completing personnel actions, conducting performance reviews, signing timecards, and providing training.
Remain alert to alcohol abuse and take appropriate action.
Develop and implement effective training plans for personnel and support corporate training and career-development programs.
Participate in corporate-led training and work with the District Leader to set training goals, manage compliance, and support learning transfer.
Promote employee training and skills-development plans and participate in store leadership development initiatives.
Connect required training to performance and skills gaps and model MCX culture, mission, and core values.
Participate in development opportunities for personal and professional skills.
Perform key-holder duties, including opening and closing stores and receiving products.
Complete food-handling safety training or certification, and training for Western Union or other customer services, as required.
Perform light custodial duties, lifting, stocking, planogram setup, price changes, and inventory counts and corrections, as required.
Manage annual or periodic physical inventory and ensure the approved retail inventory method complies with headquarters regulations.
Perform other related duties as assigned.