STORE MANAGER - QUEENSWAY

Kitchen Stuff Plus•Toronto, ON

8d•CA$65,000 - CA$75,000•Onsite

About The Position

Kitchen Stuff Plus is an award-winning Canadian retailer of modern, unique, and affordable home solutions, voted one of the GTA's best places to shop. They are proud of their staff and invest in their people. Kitchen Stuff Plus started in 1987 with the belief that customers deserve a value-added shopping experience that exceeds expectations, achieved through incredible savings, superior selection, and exceptional service. They are looking for a Store Manager to oversee store operations, manage expenses, mentor staff, and provide exceptional customer service.

Requirements

Progressive retail experience with proven ability to achieve and exceed sales targets.
Strong financial acumen and familiarity with P&L statements, inventory management, store budgets, and wage controls.
Demonstrated leadership and coaching skills.
Exceptional customer service skills with a talent for building customer loyalty.
Experience in recruiting, selecting, redeploying, and retaining talent.
Strong interest and knowledge of home wares; ability to quickly develop in-depth knowledge of local market business conditions and competitive environment.
Computer skills; ability to learn technological systems with ease.
Lift up to 40lbs.
Ladder use up 10 feet.
Stand/walk for 8 hours.

Responsibilities

Oversee store operations in the areas of customer service, merchandising, housekeeping standards, shipping and receiving and health and safety.
Manage store expenses and operational performance in order to maximize store profit.
Regularly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
Provide input to the District Manager to help shape business unit strategy.
Mentor and guide Associates to ensure they are well trained and able to provide service and perform assigned tasks.
Prepare and present performance evaluations and conduct disciplinary actions.
Anticipate and effectively address talent needs through proactive recruitment, staffing and training.
Plan and manage labour.
Maintain knowledge of product selection, location, features and benefits, and in-store promotions and marketing initiatives.
Provide exceptional and responsive customer service while achieving sales and conversion goals.
Evaluate and continuously improve the quality of service; investigate and resolve customer matters as appropriate.
Maintain awareness of market trends in the retail industry and monitor competitors.
Perform other directives as assigned.