Store Manager

Rowan•Frisco, TX

12d•Onsite

About The Position

We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate. The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Studio Manager to join our team and oversee our Stonebriar Centre studio location.

Requirements

Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment.
Proven strong leadership skills with the ability to inspire, motivate and develop a team.
Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences.
Proven track record of driving sales and optimizing store profitability.
Excellent customer service skills with a passion for creating memorable experiences.
Ability to work a flexible schedule, including weekends and holidays.
Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met.
Comfortable using technology, software systems and POS.
Deep understanding of retail operations, including inventory management and visual merchandising.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents).
Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales.
The ability to lift up to 25 pounds is required.
Standing for a full 8-hour shift is a regular part of this role.

Nice To Haves

Jewelry experience a plus.
Knowledge of health and safety regulations, particularly related to piercing, is a plus.

Responsibilities

Create a warm, welcoming, celebratory atmosphere, greet and engage with customers.
Work on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience.
Help customers and their friends and family choose and style their ears with Rowan jewelry.
Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction.
Maintain a clean, welcoming, and safe studio environment at all times.
Engage with the local community to drive brand awareness, traffic and appointments.
Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols.
Be accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team.
Foster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals.
Schedule staff within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any staffing issues as they arise.
Recruit for open studio positions.
Oversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures.
Meet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well.
Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand.
Ensure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards.
Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures.
Ensure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times.
Train and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards and product knowledge.
Leverage coaching and feedback to continually develop a diverse Studio team.
Provide ongoing training and development opportunities to staff to enhance their skills and knowledge.
Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities.
Ensure studio budgets, track expenses, and financial targets are met.
Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities.