Automotive Glass Repair Store Manager
About The Position
The Store Manager is the on-site leader of a Sun Auto Tire & Service location in Phoenix or Tucson, Arizona. The role owns the customer experience, team development, financial results, safety, and day-to-day operations. The Store Manager sets a customer-first, safety-focused tone and partners with District leadership to drive sales, profitability, engagement, and operational excellence. This position is suited to an experienced automotive service, tire, retail, or quick-lube leader, or someone ready to step up into store leadership. The role includes leading and developing the store team, managing store performance and the store-level P&L, maintaining inventory and operational standards, and addressing customer concerns. The work takes place in an automotive shop and retail store environment, with exposure to noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature extremes. A flexible schedule is required, including opening and closing shifts, Saturdays, weekends, and occasional holidays as applicable.
Requirements
- At least 5 years of experience in automotive service, tire, retail, or store management, with a strong record of success in sales, operations, and team leadership.
- Demonstrated ability to motivate, coach, and lead high-performing teams in a fast-paced, customer-facing environment.
- Experience managing store performance, operational plans, KPIs, budgets, labor, inventory, or P&L-related results.
- Strong customer service, sales, problem-solving, and communication skills, with the ability to resolve issues professionally and follow through on commitments.
- Ability to work in a process-driven environment with attention to detail, accountability, and sound judgment.
- Comfort using POS systems, basic computer tools, reports, and store performance data to guide decisions and coach performance.
- High school diploma or equivalent.
- Valid driver’s license and successful completion of a Motor Vehicle Records check.
- Ability to work a flexible schedule based on business needs, including Saturdays, opening and closing shifts, and occasional holidays as applicable.
- Must be at least 18 years of age.
Nice To Haves
- Automotive service, tire, or mechanical experience is strongly preferred.
- Previous experience as a Store Manager, Assistant Store Manager, Service Manager, or multi-department retail leader is preferred.
- State Inspector License in applicable locations, or ability to obtain one within 30 days of hire.
- Associate degree, technical certification, or ASE-related certification preferred.
Responsibilities
- Lead the store team in delivering a professional, customer-first experience that builds trust, repeat business, and long-term customer relationships.
- Recruit, hire, onboard, train, coach, and develop teammates to improve performance, engagement, and retention.
- Set clear expectations and hold the team accountable while maintaining a positive, inclusive, and safety-focused work environment.
- Analyze store metrics and execute action plans to meet or exceed targets for sales, car count, average repair order, gross profit, labor, productivity, conversion, and controllable expenses.
- Own store-level P&L by driving revenue growth, labor efficiency, cost control, and inventory discipline.
- Manage parts and tire inventory in the POS, including receiving, invoicing, returns, core returns, and warranty tracking.
- Resolve escalated customer concerns professionally and promptly, partnering with District leadership and Customer Care as needed.
- Serve as the primary store contact for vendors, facilities, and equipment needs, escalating through appropriate channels.
- Keep the store clean, safe, organized, and compliant with company standards, safety procedures, and applicable regulatory requirements.
- Work a flexible schedule based on business needs, including opening and closing shifts, weekends, and occasional holidays as applicable.
- Perform other duties as assigned.
Benefits
- Competitive pay, including bonus or commission opportunities
- Paid training and hands-on development
- Medical, dental, and vision benefits
- Paid time off
- Employee discounts
- Career advancement opportunities, including continued growth in store leadership, district leadership, operations, and broader field leadership pathways
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
