Store Manager - The North Face

Aspen Skiing Company•Snowmass Village, CO

About The Position

The Store Manager leads day-to-day retail operations for an Aspen Snowmass Rental Retail-operated The North Face store, delivering an elevated brand and guest experience while driving sales, profitability, and operational excellence. The role oversees staffing, merchandising, inventory, and expenses to ensure the store meets brand and company standards. The Store Manager builds and develops a high-performing team through hiring, coaching, and succession planning, and reports to the General Manager of Stores. This is a seasonal, full-time position. The budgeted salary range is $64,800–$75,000; actual pay depends on budget and experience. Salaried roles are eligible for a bonus. Applications are considered on a rolling basis.

Requirements

High school diploma or equivalent.
4–7 years of experience in retail, hospitality, or guest service environments.
2–3 years of experience in a multi-unit or store-level management role leading teams.
Knowledge of retail store operations, including POS systems, inventory management, and loss-prevention practices.
Knowledge of The North Face brand standards, product assortment, and visual merchandising guidelines.
Ability to coach, motivate, and hold a team accountable to sales and service goals.
Ability to analyze sales and operational reports to identify trends and drive store performance.
Strong verbal and written communication skills for interacting with customers, staff, and brand or regional leadership.
Ability to lead a high-performing team in a fast-paced, guest-focused retail environment.
Ability to manage multiple concurrent priorities with attention to detail and organizational skills.
Ability to work a flexible schedule, including evenings, weekends, and holidays, based on peak retail and ski-season demand.
Ability to stand, walk, or be on one's feet for extended periods; kneeling and bending may be required.
Ability to frequently lift, push, or pull up to 50 pounds, individually or with assistance.

Nice To Haves

College degree.
Demonstrated experience managing high-volume retail operations.
Experience overseeing labor budgets, scheduling, or operational reporting.

Responsibilities

Oversee daily store operations, including opening and closing procedures, cash handling, and point-of-sale transactions.
Recruit, hire, train, schedule, and supervise store staff to maintain appropriate staffing and team performance.
Monitor sales and key performance metrics against store goals, adjusting team execution and operations to achieve profitability targets.
Lead and coach the sales team on customer engagement, product knowledge, and The North Face brand service standards.
Manage store expenses, including labor budgets, supply costs, and shrink, to control costs and protect company assets.
Implement visual merchandising standards and seasonal floor sets in accordance with The North Face brand guidelines.
Manage inventory, including receiving, cycle counts, and loss-prevention audits, to maintain inventory accuracy.
Respond to and resolve escalated customer feedback and service issues.
Provide ongoing performance feedback and coaching and develop succession plans for staff.
Ensure compliance with company policies, safety standards, and applicable employment regulations.
Partner with the General Manager of Stores and Rental Retail leadership on store-level reporting, brand-partner communications, and cross-functional initiatives.
Perform other duties as assigned.