The North Face: Store Manager - Jersey Gardens

The North Face•Elizabeth, NJ

About The Position

The Store Manager at The North Face is the strategic leader of the store, responsible for driving business performance, delivering an exceptional customer experience, and cultivating a high-performing, inclusive team culture. The role champions brand values and operational excellence, with an impact on profitability, team development, and customer satisfaction. It suits a dynamic, people-focused leader who thrives in a fast-paced retail environment and is passionate about building strong teams and memorable customer interactions. The Store Manager models exceptional customer service and selling behaviors, builds a consumer-centric mindset, and works with store leaders and associates to achieve sales goals. The position includes broad people-management responsibilities, store operations, customer issue resolution, visual merchandising, inventory processes, marketing events, and community engagement. The manager promotes accountability, creativity, continuous learning, inclusion, and adherence to company policies and safety standards.

Requirements

3–5 years of related professional or retail management experience.
High school diploma required.
Proven ability to drive results through store teams and exceed sales and profit goals.
Skilled in coaching, motivating, and building high-performing, diverse teams.
Strong verbal and written communication skills and the ability to influence across all levels.
Solution-oriented and flexible in a fast-paced, dynamic retail environment.
Ability to work independently, manage shifting priorities, and meet business expectations.
Comfort using word processing, spreadsheets, and retail software tools.
Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Nice To Haves

Associate’s degree preferred.
Undergraduate or graduate degrees are valued but not required.

Responsibilities

Model exceptional customer service and selling behaviors and elevate the in-store experience.
Partner with store leaders and associates to achieve and exceed sales goals, monitoring progress against key performance indicators.
Model brand-specific service standards and selling behaviors to foster authentic customer engagement.
Lead people management, including providing input and making decisions related to recruitment, hiring, onboarding, performance evaluations, promotions, and terminations.
Monitor and shape store culture to align with company values and support a positive team environment.
Provide coaching, feedback, and training in customer service, product knowledge, brand identity, and operational excellence.
Assess customer interactions and the in-store experience, and resolve escalated customer concerns professionally.
Manage store operations, including scheduling, expense control, loss prevention, audits, and reporting.
Ensure visual merchandising standards are met and inventory is maintained through proper shipping and receiving procedures.
Support store marketing events and community engagement initiatives to drive traffic and brand awareness.
Promote accountability, creativity, continuous learning, sharing best practices, and collaboration.
Uphold company policies, safety standards, and operational procedures.
Demonstrate inclusive practices that honor diverse backgrounds, skill sets, and lived experiences, reflecting VF Values and brand identity.