Store Manager -For Eyes Flagler

EssilorLuxottica Group•Miami, FL

About The Position

The Store Manager is a leader within the For Eyes organization who delivers key performance indicators and ensures excellent execution of the customer experience. The role recruits and hires associates who are a good fit for the brand and passionate about optics, coaches and develops associates and management to build future leadership strength, and connects the doctor and retail functions. The Store Manager supports customer service and sales, trains and guides team members, provides timely feedback, addresses performance issues, and holds meaningful conversations to improve associate satisfaction and results. The manager monitors store financial performance and recommends actions to improve profitability, oversees staffing and onboarding, and completes administrative responsibilities including payroll, inventory management, and required paperwork. The role partners with the Doctor of Optometry, follows loss-prevention and safety standards, and manages inventory processes.

Requirements

High school graduate or equivalent.
At least 3 years as an optical associate or in non-optical retail management.
Comprehensive knowledge of operations, processes, and business implications.
Strong influencing and negotiating skills.
Team-building and management skills.
Strong communication and listening skills.
Basic math skills, including addition, subtraction, multiplication, and division.
Sales skills.
Familiarity with POS systems, computers, and calculators.
Organizational skills.
Knowledge of current store merchandise.
High level of business acumen.

Nice To Haves

College degree or equivalent.
State licensure, if applicable, and/or ABO Certification in non-licensed states.
Previous customer service and retail experience.

Responsibilities

Ensure the team provides great customer service by following the Simple Sales Process.
Provide on-the-job training and guidance using company programs.
Deliver clear, motivating, and constructive feedback to retail associates in a timely manner.
Address performance problems promptly, initiate appropriate disciplinary action when necessary, and monitor progress.
Conduct Meaningful Conversations to improve associate satisfaction, performance, and results.
Drive profitable personal sales and foster a retail selling culture.
Analyze store financial data and recommend retail-side steps to improve profitability.
Strive to exceed targets and deliver key performance indicators by inspiring the team to provide an exceptional customer experience.
Execute staffing and onboarding according to guidelines.
Perform administrative duties, including payroll, inventory management, and technical application responsibilities.
Complete and file required store and customer paperwork accurately and on time.
Lead partnership and co-planning with the Doctor of Optometry.
Follow company loss-prevention policies and procedures.
Prepare and execute physical inventory according to company guidelines.
Use the Inventory Management System and Order tracker as part of the global POS process.
Implement and consistently maintain company-approved safety programs and standards to provide a safe environment for associates and customers.