Licensed Store Manager- For Eyes Flagler

EssilorLuxottica Group • Miami, FL

2d

About The Position

The Store Manager is a leader within the For Eyes organization, responsible for delivering key performance indicators and ensuring excellent execution of the customer experience. The role recruits and hires associates, coaches and develops associates and managers, builds bench strength for the region and company, and connects the doctor and retail functions. The manager drives store performance, supports customer satisfaction, oversees operational and administrative tasks, and leads the partnership with the Doctor of Optometry.

Requirements

• High school graduate or equivalent.
• State licensure.
• 3+ years as an optical associate or in non-optical retail management.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Strong basic math skills, including addition, subtraction, multiplication, and division.
• Sales skills.
• Problem-solving ability.
• Familiarity with POS systems, computers, and calculators.
• Organization skills.

Nice To Haves

• College degree or equivalent.
• ABO Certification.
• Previous experience in customer service and retail.

Responsibilities

• Ensure the For Eyes team provides great customer service by following the Simple Sales Process.
• Provide on-the-job training and guidance using company programs.
• Give associates clear, motivating, and constructive feedback in a timely manner.
• Address performance problems promptly, initiate disciplinary action when necessary, and monitor progress.
• Conduct Meaningful Conversations to improve associate satisfaction, performance, and results.
• Drive profitable personal sales and foster a retail selling culture.
• Analyze store financial data and recommend steps to improve retail profitability.
• Strive to exceed established targets.
• Inspire the team to deliver customer experiences that exceed expectations, measured through NPS and Google Ratings.
• Execute staffing and onboarding according to guidelines.
• Perform administrative duties, including payroll, inventory management, and technical application and understanding.
• Complete and file required store and customer paperwork accurately and on time.
• Lead partnership and co-planning with the Doctor of Optometry.
• Follow company loss-prevention policies and procedures.
• Prepare and conduct physical inventory according to company guidelines.
• Follow the LC Inventory Management System and Order Tracker guidelines as part of the global POS.

Benefits

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Employee discounts.
• Competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED