7 Leaves Cafe Store Manager - Santa Ana

7 Leaves Cafe • Santa Ana, CA

5d • Onsite

About The Position

7 Leaves Café is a growing coffee and tea shop chain that emphasizes connection, culture, and craft. Founded in 2011, it has expanded to over 40 locations. The company is looking for a Store Manager to lead a store, shape its culture, nurture future leaders, and enhance the guest experience. This role is for individuals who want to lead authentically, grow quickly, and be part of a meaningful mission. The company is expanding into new regions and aims to elevate the guest experience.

Requirements

• At least 1 year of customer service or retail management experience.
• Must be able to work at any location in the assigned district or county.
• Excellent communication, problem-solving, interpersonal, and organizational skills.
• Strong leadership skills and ability to use them to coach and develop team members.
• Strong team well-being and sales-focused mindset.
• Eager to learn and build on constructive feedback.
• Able to manage store operations independently and effectively in a fast-paced environment.
• Able to manage multiple situations simultaneously and ensure established service levels are achieved at all times.
• Possess the ability to deliver constructive feedback and guide conflict resolution.
• Able to develop and grow future leaders for the organization.
• Prolonged periods of standing, stooping, and walking.
• Must be able to regularly lift at least 45 lbs.

Responsibilities

• Create an enjoyable and welcoming experience for every customer.
• Manage store's operations, staffing, customer satisfaction, product quality, financial performance, and team development.
• Increase profitability through staffing and operations.
• Regularly review the store environment and key business indicators to identify obstacles, concerns, and opportunities for improvements.
• Create action plans to drive success for identified challenges.
• Nurture and coach team members for personal and professional growth.
• Set and monitor team members' personal goals.
• Hold team members accountable.
• Maintain a "customer comes first" attitude.
• Provide team members with training and guidance to maintain the standards of 7 Leaves Cafe.
• Drive sales and increase efficiency.
• Provide problem-solving skills to maintain store operations (customer satisfaction, product quality, safety, security, compliance, etc.).
• Inspire and encourage a team of dedicated and goal-driven individuals to create a positive impact in their community.
• Collaborate with District Managers to make effective decisions and achieve results that grow the business and customer base.
• Perform other duties as assigned.

Benefits

• Team Member Discounts
• Medical, dental, and vision plans available for eligible team members
• Leadership Development - Hands-on training, mentorship, and professional growth pathways
• A Supportive, Creative Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed