Store Manager - Salvation Army South San Francisco Store

The Salvation Army Southern California•South San Francisco, CA

22h•Onsite

About The Position

The Salvation Army is seeking a Store Manager to oversee operations at their South San Francisco store. The primary objective is to provide customers with an exceptional shopping experience, including a well-organized store and excellent service, which in turn supports the organization's spiritual, social, and rehabilitation programs. The Store Manager is responsible for meeting sales and income budget expectations while managing expenses to maximize profitability. This role also involves creating a positive and mentoring environment for program participants (Beneficiaries) by collaborating with program staff and implementing effective Work Therapy Assignments to help them improve. The Store Manager will plan and direct the day-to-day operations of the store, including opening and closing procedures, point of sale operations, inventory management, merchandising standards, and donation handling. They will also be responsible for hiring, training, and developing the store team, conducting performance evaluations, and managing payroll records. Ensuring high levels of customer and donor satisfaction through excellent service and community relations is crucial. The role includes supervising back-room processing, managing inventory flow to the sales floor, and overseeing program beneficiaries if Work Therapy Assignments are in place. Security of store assets, including currency, inventory, and property, is a key responsibility, as is ensuring building security and maintaining safety measures in accordance with policy and regulations. The Store Manager may also be relocated to other stores based on business needs and will complete all assigned tasks by their supervisor.

Requirements

Minimum High School Diploma or equivalent.
Minimum of 3 years of supervisor/management experience in a retail environment.
Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
Valid Driver’s license.
Successfully pass a MVR check.
Proof of insurance and access to a motor vehicle.
Must pass background check, which will include Criminal History and Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers, and donors.

Nice To Haves

Some college preferred.
Thrift experience preferred.

Responsibilities

Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
Plan and direct the day-to-day operations of the assigned store location, including opening and closing procedures, point of sale operations, inventory management and rotation, merchandising standards, and donations.
Hire, train, and direct the store team, ensuring proficiency in processes and responsible for development and performance coaching.
Conduct employee evaluations, review key performance results, and issue corrective actions as needed.
Schedule employees to ensure appropriate coverage and coordinate daily team meetings.
Review and maintain accurate employee payroll records, including daily monitoring of time and attendance edits.
Ensure high levels of customer and donor satisfaction through excellent service and maintaining good community relations.
Develop strategies to improve service and maximize the customer experience.
Ensure Back Room Processing/Warehouse Associates work effectively and efficiently to meet daily processing goals.
Ensure all store deliveries/product are on the sales floor in a timely manner.
Supervise, support, and report on program beneficiaries if Work Therapy Assignments are in place.
Responsible for the protection and security of store currency, inventory, and property.
Ensure the building is secured during non-operating hours with alarm system arming and alert protocol.
Assure that safety measures are established and maintained consistent with policy and governmental regulations, and that safety issues and incidents are reported immediately.
Conduct and record mandatory Weekly Store Meetings.
Attend ARC Monthly Safety Meetings.
May transfer or be relocated to other stores based on business needs.
Complete all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.