Store Manager - Plantation

EssilorLuxottica Group•Plantation, FL

About The Position

The Store Manager at Target Optical leads a high-performing team to deliver a simple, fun, and outstanding guest experience while meeting brand goals and commitments. The manager coaches and develops team members, oversees store operations and staffing, builds productive relationships with the Target Optical doctor where applicable and with the Target host, and ensures that sales, merchandising, and operating standards are followed. The role also includes recruiting and developing talent, managing schedules and payroll, completing personnel paperwork and performance reviews, monitoring shrink, conducting physical inventory twice yearly, and reviewing store performance with retail and optical teams. The position is an existing vacancy. Pay depends on factors including geography, experience, qualifications, skills, and local minimum-wage requirements; a competitive bonus and/or commission plan may also be offered. Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.

Requirements

Bachelor's degree or equivalent experience.
At least 3 years of experience in customer service or retail.
Entrepreneurial approach.
Drive for results.
Critical-thinking skills.
Ability to recruit, select, and develop talent.
Selling skills.
Ability to motivate and influence others.

Nice To Haves

Opticianry license or American Board of Opticianry certification.
At least 3 years of management or supervisory experience.

Responsibilities

Lead team members to deliver an outstanding guest experience and model and coach the Playground Rules.
Set clear expectations for keeping the store and team members Guest Ready.
Orchestrate the flow on the sales floor and support guests and team members.
Develop clear action plans with team members, ensure accountability for commitments, and provide timely motivating and developmental feedback.
Create a simple, fun, and in-style team culture.
Complete annual performance reviews and monthly coaching conversations with team members.
Understand business success drivers, identify opportunities, and create improvement action plans.
Build a professional business relationship with the Target Optical doctor in applicable states; meet regularly to review performance and collaborate on business strategies.
Maintain a positive, productive relationship with the Target host; meet regularly to review performance and collaborate on retail business strategies.
Recruit high-caliber talent and maintain a bench of potential applicants.
Plan staffing around peak traffic, business trends, forecasts, and host traffic; adjust schedules to meet business needs.
Complete weekly payroll and new-hire and personnel-change paperwork.
Monitor and be accountable for the store's shrink percentage.
Conduct physical inventory twice per year.
Complete the monthly Store Visit Form for review with the RTL and optical team.
Ensure compliance with operating policies and procedures, including merchandising, store presentation, and timely and accurate implementation of approved marketing programs and promotions.
Ensure sales transactions are completed accurately and that sales strategies and resources are used.