Store Manager - Full Time Hourly

Outerknown•Malibu, CA

2d•Onsite

About The Position

Outerknown is seeking a Store Manager for their Malibu location. The company emphasizes sustainability, fair labor, and building clothing in harmony with the planet and its people. The ideal candidate will be passionate about the customer and employee experience, possess connections to the local community, and have a strong commitment to sustainability. The Store Manager will be responsible for ensuring positive customer experiences, overseeing store operations, meeting sales goals, driving profitable sales growth, and coaching store specialists to provide an exceptional shopping experience.

Requirements

Minimum of 5 years of specialty, luxury goods, or comparable retail experience
Prior sales management experience
Proven ability to drive sales results
Ability to analyze selling reports, identify business trends, and react quickly to business needs
Skilled at delivering thoughtful and appropriate positive and developmental feedback
Seeks feedback from business partners and cultivates an environment that encourages open conversation
Genuinely values a circular fashion economy, sustainability, and the importance of fair labor standards
Comfort in making decisions and mediating conflict within a team environment
Ability to address complex issues and allocate time to execute multiple tasks and change priorities
Exceptional interpersonal, communication, and customer service skills
Ability to identify top talent and train/develop/retain great people
Experience creating schedules and managing time & attendance
Proficient in Windows-based software such as Excel, Word, and Outlook
Proficient in Google-based software such as Sheets, Slides, and Docs

Nice To Haves

Experience opening a store from the ground up is a plus

Responsibilities

Ensuring positive customer experiences
Overseeing the operational execution of the store
Demonstrating the ability to meet individual sales and metric goals
Driving profitable top-line sales growth
Coaching store specialists to consistently provide customers with an exceptional shopping experience
Building and managing a high-performing sales team, fostering a culture of collaboration and accountability
Mentoring and coaching sales representatives to improve their performance and help them achieve their goals
Implementing training programs for employees, with a focus on product launches and brand initiatives
Creating sales strategies to achieve targets/goals
Developing and maintaining relationships with prospect/established customers and partners
Analyzing market trends and identifying new opportunities for growth
Reviewing reports on sales performance and market trends
Collaborating with other departments, such as marketing and operations, to ensure company-wide alignment and success
Communicating clearly and effectively with retail business partners
Ensuring that the sales team is knowledgeable about the company's products and services
Setting goals, tracking progress, and holding sales representatives accountable for meeting objectives
Providing exceptional customer service, including responding to inquiries, addressing concerns, and resolving issues
Attending and/or initiating events outside the store to showcase the brand
Training and communicating current collection knowledge with a focus on sustainability
Understanding company set KPI's and identifying strategies when performance standards are not met
Creating a qualitative end-of-month report, including sales figures, product performance, and team performance
Developing and implementing recruitment strategies to attract top talent
Supervising inventory management, including cycle counting, monitoring stock movements, and executing inventory audits
Developing operational strategies to increase productivity, minimize waste, and reduce costs
Leading and mentoring team members, ensuring they are well trained and equipped
Maintaining a safe working environment and ensuring compliance with all safety regulations and procedures
Analyzing product data to identify trends and make informed business decisions
Encouraging the team to attend local networking events and build relationships
Implementing a customer service training program focused on personalized experiences and sustainability
Implementing brand-aligned events that focus on the client/community
Leading the team to establish client relationships, execute customer service, and grow business through client outreach