Store Manager TN

Goodwill•Chattanooga, TN

18h•$22 - $22•Onsite

About The Position

The Store Manager manages donated merchandise operations in accordance with established business practices to support the success of a retail store by developing sales and controlling expenses. The role supports Chattanooga Goodwill’s mission, vision, values, and guiding principles while maintaining confidentiality and dependable attendance. The manager oversees store personnel and operations, including hiring, training, evaluating, motivating, developing, and supervising employees. The position also manages budgets and records, meets sales goals, maintains store appearance and housekeeping, oversees merchandise production and rotation, and ensures merchandise quality and pricing. The Store Manager provides customer and donor service, resolves complaints, follows organizational policies and safety procedures, attends required meetings and training, and may assist at other store locations as needed. The role performs the functions of store personnel and other duties as assigned.

Requirements

High school degree or GED.
Five years of experience in a supervisory role overseeing 15 or more employees, or demonstrated success in a Donated Goods Retail leadership position with completion of Goodwill-assigned training.
High level of attention to detail.
Excellent oral and written communication skills in English and strong interpersonal skills.
Proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
Ability to adapt to organizational growth and a changing environment.
Ability to complete and maintain CPR and First Aid certifications.
Ability to transfer to any Goodwill Industries of the Greater Chattanooga Area location within the territory.
Reliable transportation and communication.
Willingness and ability to travel as needed for organizational purposes, including to other site locations and regular meetings.
Availability to work as needed during operating business hours, including days, evenings, holidays, and weekends.

Nice To Haves

Associate degree or completion of related retail management coursework.
Bilingual ability.
Five years of supervisory experience overseeing 15 or more employees is preferred; alternatively, demonstrated success in a Donated Goods Retail leadership position with completion of Goodwill-assigned training.

Responsibilities

Support Chattanooga Goodwill’s mission, vision, values, and organizational guiding principles through words, actions, decisions, and conduct.
Maintain confidentiality of organizational, employee, and participant information.
Maintain punctual and dependable attendance.
Manage the budget and expenditures in accordance with organizational, departmental, and store financial goals.
Comply with organizational policies, Donated Goods Retail standard operating procedures, and safety and security policies and procedures.
Hire, fire, train, evaluate, motivate, develop, and supervise store personnel to maintain and exceed operational standards.
Greet and assist donors and customers and provide excellent customer service.
Resolve complaints and communicate with the management team.
Maintain proficiency in tasks required at all workstations.
Monitor and maintain store appearance and housekeeping to organizational standards.
Perform all functions performed by store personnel.
Attend required meetings and training and conduct monthly meetings with store employees.
Maintain company records and reports accurately and in a timely manner.
Meet store sales goals and operate within budgetary guidelines.
Oversee merchandise production and rotation and ensure merchandise quality and proper pricing.
Review and follow Goodwill Industries of the Greater Chattanooga Area safety policies, programs, procedures, rules, regulations, and safety codes.
Attend safety training and meetings and immediately report unsafe work conditions, accidents, or injuries.
Assist at other store locations as needed.
Perform other duties as assigned.