Hershey's Chocolate World Store Manager

MarketSource•New York, NY

4d•$41 - $41•Onsite

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Requirements

5+ years proven analytical experience in a multi-channel retail environment; 3+ years as a Store Manager
Excellent interpersonal skills with the ability to build and maintain strong working relationships
A proven self-starter with experience leading a large team of retail associates
Open and honest communication skills
Engaging personality (create legions of Hershey Heroes, Smile Creators, and Memory Makers)
Must be friendly, outgoing, and confident with an ability to easily build rapport when meeting new people
Demonstrate strong qualitative and quantitative analytical skills
Ability to maintain an elevated level of detail, accuracy under pressure and maintain a transparent systematic approach to analysis and methodologies
Strong leadership skills: the ability to give clear direction and lead cross-functional, cross-generational, cross-cultural teams to produce results
Ability to work in a fast paced, limited resource environment, juggling multiple priorities
Ability to work a fully flexible retail schedule to meet the needs of the business, which will require nights, weekends, and holidays
Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items
Requires the ability to move around the store, assist customers and maneuver merchandise when necessary
Performs additional job duties as assigned
Ability to lift to 20 pounds independently

Nice To Haves

Bachelor's Degree preferred
Previous flagship and/or high-volume confectionary or Retail experience preferred
Serve-safe certification preferred, or willing to acquire

Responsibilities

Coach and develop team members to drive performance and exceed program goals and objectives
Develop and implement processes to measures and drive performance
Direct and manage established processes associated with performing employee performance reviews, hiring, promoting, terminating, and disciplining employees
Accountable for all aspects of flagship business operations; manages and guides behaviors, trains and develops team, establishes, and maintains store culture.
Achieves fiscal goals, company objectives and operational excellence
Acts as the back-up liaison between the location, the Hershey Client Services Director, and Hershey’s Corporate
Ensures standards, goals, and vision are met and upheld
Participates in quarterly business reviews (QBR) and analysis of store P&L identifying opportunities and develops action plans to tighten controllable expenses and improve bottom line
Creates a welcoming and energetic environment built on Hershey’s Core Values with primary focus placed on providing customers and employees with a lasting positive experience
Sets clear goals, expectations and initiatives for all departments and department managers; inspires, develops, and leads the team to achieve results