Part-Time Group Sales and Online Ticketing Rep- Hershey's Chocolate World $14

The Hershey Company•Lower Swatara Township, PA

13d•Onsite

About The Position

Hershey’s Chocolate World Group Sales and Online Ticketing Rep supports the Attractions Department. This is a customer-service focused position that is responsible for facilitating group ticket purchases as well as assisting guests with questions about Hershey’s Chocolate World.

Requirements

Excellent verbal and written communications and customer service skills
Ability to tolerate repetitive motion of the hands, fingers, and wrists when keyboarding
Ability to handle multiple tasks
Ability to react quickly and remain calm in special/crisis situations
Must be willing to listen to our guests and provide for their needs
Must provide a genuine Thank You to every guest
Ability to sit and stand for extended periods.
Must be able to work in a fast-paced environment.
Strong attention to detail and accuracy in data entry and reporting.
Strong communication and relationship-building skills.
Excellent organizational and time-management abilities.
Ability to work with technology.

Nice To Haves

High school diploma or GED equivalent is preferred but not required
1 year of customer service experience is preferred in tourism, attractions, or a related field but not required

Responsibilities

Primary point of contact for group sales inquiries, attraction reservations, online ticketing support, guest assistance, and client communications across phone, email, and online channels.
Manage group reservations, contracts, payment processing, ticket purchases, modifications, exchanges, refunds, and online ticketing troubleshooting.
Coordinate and execute group visits, special events, and guest experiences for schools, bus groups, and other organized visitor groups, ensuring seamless operations and positive guest outcomes.
Maintain accurate reservation records, booking details, and calendars
Monitor ticket inventory, pricing, and product availability
Communicate reservation details, scheduling updates, operational changes, and day-of event information with internal teams.
Deliver exceptional customer service by resolving guest and client concerns, enhancing guest satisfaction, and identifying opportunities to improve processes and operational efficiency.
Support special events, promotional initiatives, and seasonal programs through a strong knowledge of attractions, products, services, pricing, and promotions.