Store Manager - World Trade Center

Tumi•New York, NY

7d•$34 - $36

About The Position

The Store Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand, building and maintaining strong client relationships, and driving sales through outstanding service. The role calls for a strong commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. The Store Manager leads the store team and daily operations while working to increase sales and key performance indicators, build client awareness, provide world-class service, and grow the brand. The position also supports team development, succession planning, operational compliance, and execution of store visual standards and client-experience initiatives.

Requirements

Strong sales and client-experience background; luxury-market experience is preferred.
Demonstrated success meeting sales goals and achieving KPIs.
Strong integrity and ability to lead by example.
Strong time-management skills.
Flexible availability to work nights, weekends, mornings, and holidays as needed.
Ability to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.
Understanding of and genuine passion for the TUMI brand, lifestyle, clients, and product assortment.
Ability to value collaboration and remain open to feedback.

Nice To Haves

Luxury-market experience.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPIs, including conversion, DPT, UPT, and Client Data Capture.
Lead by example, influence team members, delegate tasks, develop strategies, and demonstrate initiative and effective time and calendar management.
Train and develop team members through roleplay and coaching; articulate strengths, goals, and opportunities; and foster a 360-degree coaching culture.
Network and recruit consistently, maintain bench strength for store positions, and establish a succession plan for the management team.
Communicate effectively in writing and verbally with direct reports, peers, corporate partners, and leaders; act ethically, adapt to change, and deescalate situations when needed.
Manage store schedules, timecards, and payroll; monitor shipments, transfers, and price changes; and plan, conduct, and organize inventory.
Resolve challenging problems using sound judgment, enforce company policies and procedures, analyze business results, make informed business decisions, and coordinate daily store operations.
Ensure the store follows visual guidelines and directives.
Promote excellent client service by using client books and thank-you cards, executing event strategies, and maintaining a consistent superior client experience.