Store Manager 449
About The Position
The Store Manager oversees the store’s sales efforts and overall operations to ensure efficiency and profitability. The role enforces company policies, goals, and standards; communicates with the District Sales Manager and Store Support Center to advance business initiatives; and represents the company professionally to employees, customers, and the community. The Store Manager is knowledgeable about the store’s products and is committed to outstanding customer service and merchandise promotion. The position manages store assets, sales performance, inventory, expenses, staffing, payroll, scheduling, security, and internal controls. It supervises Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training, and is responsible for recruiting, hiring, training, coaching, evaluating, and directing employees.
Requirements
- Bachelor’s degree in business or a related field, or equivalent experience.
- Experience working in a retail environment.
- Experience managing and cultivating a sales team.
- 3–5 years of customer service experience.
- 3 or more years of management experience.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment.
- Analytical thinking and demonstrated business acumen.
- Ability to solve problems and manage multiple tasks and priorities.
- Strong commitment to customer service.
- Strong leadership and communication skills.
Nice To Haves
- Retail experience, preferably in footwear and athletic apparel.
Responsibilities
- Drive store sales and achieve sales goals with a consistent focus on company growth.
- Manage and control the company’s assets through effective store management.
- Direct and oversee sales efforts throughout the store, training and mentoring associates in sales strategies and skills.
- Monitor sales statistics, inventory, and expenses that contribute to profitability.
- Collaborate with the District Sales Manager to establish and enforce policies, goals, and procedures.
- Direct staff to complete responsibilities and meet standards in each department.
- Mentor and develop Sales Associates, Assistant Managers, and Managers in Training.
- Recruit, hire, train, discipline, and evaluate personnel; manage payroll and scheduling to meet labor goals.
- Maintain store security and partner with Asset Protection to prevent theft and reduce shrink.
- Communicate inventory movement to the District Sales Manager and drive inventory goals and strategies.
- Follow through on marketing and advertising plans and stay aware of customer trends.
- Monitor competitors and new ideas, and stay informed about community events and potential opportunities.
- Provide outstanding customer service, including greeting customers and assisting multiple customers during peak periods.
- Protect company assets and financial information by maintaining effective internal controls and reporting potential fraud risks.
- Interview, hire, train, assign, and direct employees; appraise performance, reward and discipline employees, and address complaints and problems.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
