Store Manager - Mckinney, TX

CNG Holdings•McKinney, TX

12h

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands of CNG Holdings, Inc. The role oversees site operations, sales, customer service, and store-level leadership while helping customers understand and select suitable financial products and services. The manager ensures transactions and customer interactions comply with applicable regulations, company policies, and operating procedures. The Store Manager coordinates store operations, staff development, training, schedules, and performance against metric targets. The role may lead one or more Assistant Store Managers and supports the District Director of Operations with recruiting, selection, and onboarding of Assistant Store Managers. Travel to stores within the assigned district, and potentially neighboring districts, is required; overnight travel may be necessary. The position works assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation; public transportation or transportation from family or friends does not meet the stated requirement.
Must maintain a valid driver's license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company's core values of accountability, inclusion, transparency, and focus.
Ability to travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may also be required.
Must work assigned shifts as scheduled.
Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience is preferred.

Responsibilities

Present and explain product and service options to customers based on their needs.
Use active listening to clarify customer information and address or de-escalate complaints; escalate unresolved issues to the District Director of Operations and Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and volume expectations.
Handle and count currency, cash, and coins; manage cash drawers and deposits, move cash between the secure safe and cash drawer, and potentially make bank deposits or pick-ups.
Balance batch receipts with end-of-day store sales reports and help resolve cash overages or shortages.
Verify customer information and process transactions accurately and according to company policy, including loans, check cashing, and Net Spend transactions.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, employee development, and training to achieve metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in delivering excellent customer service and maintaining a sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district, and potentially neighboring districts; work assigned shifts as scheduled.
Perform other duties as assigned.