Store Manager - Mckinney, TX

CNG Holdings, Inc.•McKinney, TX

22h•Onsite

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands within CNG Holdings, Inc. The role oversees site operations, sales, customer service, and store-level leadership, while helping customers understand available financial products and services. The manager coordinates store operations, staff development, scheduling, and training to support performance targets and a strong customer-service and sales culture. The position may serve as the on-site lead for one or more Assistant Store Managers and requires travel to stores within the assigned district, with possible travel to neighboring districts and overnight stays.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer-service, active-listening, verbal communication, and written communication skills.
Proficiency with Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Own reliable personal transportation in compliance with company policy; public transportation and transportation provided by family or friends may not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s values of accountability, inclusion, transparency, and focus.
Ability to work assigned shifts as scheduled and travel to stores within the assigned district.

Nice To Haves

At least 1 year of supervisory experience is preferred.

Responsibilities

Present and explain product and service options to customers based on their needs.
Listen to customers, clarify information, and address or de-escalate complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and district or region expectations.
Handle and count cash, currency, and coins; manage the cash drawer, deposits, and transfers between the secure safe and cash drawer; and, when assigned, make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to help the store achieve metric targets.
Maintain the store staff schedule and help cover other stores in the district.
Support store staff in delivering excellent customer service and promoting the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district, and potentially neighboring districts, using a personal vehicle; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.