Store Manager - Zales - Shops at La Cantera

Signet Jewelers•San Antonio, TX

1d•Onsite

About The Position

The Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience. The Store Manager reports to the District Manager and has direct reports including the Assistant Store Manager, Jewelry Consultant, Sales Support, and Inventory Control.

Requirements

Minimum of 2 years of college preferred
At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
Advanced Communication skillset, both written and verbal.
Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills to provide effective team member training and excellent customer presentations.
Strong problem solving and conflict management skills to support internal and external customers.
Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Consistent regular scheduled attendance is considered an essential function of this job.

Nice To Haves

Specialty retail or jewelry experience
Diamond Council of America (DCA) certified
Bilingual skills

Responsibilities

Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.
Ensures team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach.
Compiles and follows up on customer requests.
Attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members sales potential while achieving goals.
Observes operations to identify successes and opportunities for improvement.
Coaches the store staff to address and correct operational problems.
Reviews and analyzes reports to identify trends, opportunities and available resources and develops plans to address issues.
Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management on new or changing merchandise and services needs and excesses.
Implements initiatives that will change behaviors to produce results.
Works with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives.
Demonstrates a commitment to the Company’s People First vision.
Responsible for the selection and development of talent to drive store growth.
Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising.
Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviors.
Maintains open communication with team members and management, encouraging participation and idea sharing.
Maintains accuracy of team member data in system records to ensure team members receive eligible Total Rewards.
Responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best.
Ensures all team members, guests and vendors are treated with respect and valued for their contribution.
Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and request for information.
Maintains the neatness and cleanliness of the location to represent the banner.
Responsible for compliance with Company policies and practices.
Achieves outstanding sales performance and increases profit margins by controlling discounting, expenses, payroll, and repair departments.
Performs additional duties and projects as assigned.