Manager - Alterations & Tailoring - The Shops at La Cantera
About The Position
The ideal Alterations and Tailor Shop Manager is motivated, results oriented and committed to providing outstanding customer service every day. A day in the life… Teach, coach and develop employees to provide customers with the best service possible Identify, recruit and hire the best talent Coach employees to complete alterations/tailoring according to Nordstrom guidelines, service and quality standards Ensure the department workload is organized and items are completed by date promised Educate employees on proper fit, shop procedures and guidelines in a professional and friendly manner Manage office and labor expenses.
Requirements
- Previous experience in alterations/tailoring
- An understanding of safe and proper use of all equipment in the shop
- The ability to communicate clearly and professionally with co-workers and customers
- A high level of ownership, accountability and initiative
- The ability to work a flexible schedule based on department and store needs
Nice To Haves
- A high school diploma, or equivalent (preferred)
Responsibilities
- Teach, coach and develop employees to provide customers with the best service possible
- Identify, recruit and hire the best talent
- Coach employees to complete alterations/tailoring according to Nordstrom guidelines, service and quality standards
- Ensure the department workload is organized and items are completed by date promised
- Educate employees on proper fit, shop procedures and guidelines in a professional and friendly manner
- Manage office and labor expenses
Benefits
- Medical/Vision
- Dental
- Retirement
- Paid Time Away
- Life Insurance
- Disability
- Merchandise Discount
- EAP Resources
- 401k
- performance-based incentives/bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
