Manager - Alterations & Tailoring - The Shops at La Cantera
About The Position
The ideal Alterations and Tailor Shop Manager is motivated, results oriented and committed to providing outstanding customer service every day. This role involves teaching, coaching, and developing employees to provide customers with the best service possible, identifying and hiring top talent, and ensuring alterations and tailoring are completed according to Nordstrom guidelines, service, and quality standards. The manager will also be responsible for organizing department workload, ensuring items are completed by the promised date, educating employees on proper fit, shop procedures, and guidelines, and managing office and labor expenses.
Requirements
- Previous experience in alterations/tailoring
- An understanding of safe and proper use of all equipment in the shop
- The ability to communicate clearly and professionally with co-workers and customers
- A high level of ownership, accountability and initiative
- The ability to work a flexible schedule based on department and store needs
Nice To Haves
- A high school diploma, or equivalent
Responsibilities
- Teach, coach and develop employees to provide customers with the best service possible
- Identify, recruit and hire the best talent
- Coach employees to complete alterations/tailoring according to Nordstrom guidelines, service and quality standards
- Ensure the department workload is organized and items are completed by date promised
- Educate employees on proper fit, shop procedures and guidelines in a professional and friendly manner
- Manage office and labor expenses
Benefits
- Medical/Vision
- Dental
- Retirement
- Paid Time Away
- Life Insurance
- Disability
- Merchandise Discount
- EAP Resources
- 401k
- PTO accruals
- Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
