Store Manager LensCrafters

EssilorLuxottica Group • Santa Fe, NM

1d

About The Position

The Store Manager is a leader within the LensCrafters organization who delivers key performance indicators by integrating the brand story and ensuring flawless execution of the customer experience. The role leads the store team, partners with the Doctor of Optometry, and supports excellent experiences for customers and patients while maintaining operational standards.

Requirements

• High school graduate or equivalent.
• At least 4 years of management or supervisory experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team-building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Strong basic math skills, including addition, subtraction, multiplication, and division.
• Sales skills.
• Familiarity with cash registers, computers, and calculators.
• Ability to manage time under aggressive deadlines.

Nice To Haves

• College degree or equivalent.
• State licensure, if applicable, and/or ABO Certification in non-licensed states.
• LensCrafters Final Inspector Certification.
• Completion of the LensCrafters Quality, Fitting and Adjusting Program.
• Previous experience in customer service and retail.
• Knowledge of current store merchandise.
• High level of business acumen, including detailed knowledge of the LC Dashboard.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Train and coach the team using company-provided programs.
• Analyze reporting and create and implement action plans to improve store KPIs, including NPS, sales to plan, customer count, complete pair, labor, training saturation, and exam growth.
• Attract and hire a highly engaged team, ensuring the store has the right people in the right place at the right time.
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Guide the team in flawlessly executing operational, inventory, and visual tasks according to guidelines.
• Implement and consistently maintain company-approved safety programs and standards to support a safe and fun working environment.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED