Licensed Store Manager- LensCrafters New Haven

EssilorLuxottica Group • June Park, FL

3d

About The Position

The Store Manager is a leader within the LensCrafters organization who delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience. The role oversees the store team and works with the Doctor of Optometry to elevate customer and patient experiences and drive store performance. The manager also ensures operational, inventory, visual, and safety standards are consistently met.

LensCrafters is part of EssilorLuxottica, a global leader in vision care products and eyewear. This posting is for an existing vacancy. Pay is determined by factors including geography, experience, qualifications, skills, and local minimum-wage requirements. A competitive bonus and/or commission plan may also be offered, along with a total rewards package that may include health care, retirement savings, paid time off or vacation, and employee discounts.

Requirements

• High school graduate or equivalent.
• State licensure, if applicable, and/or ABO Certification in non-licensed states.
• At least 4 years of management or supervisory experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team-building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Strong basic math skills, including addition, subtraction, multiplication, and division.
• Sales skills.
• Familiarity with cash registers, computers, and calculators.
• Ability to manage time under aggressive deadlines.

Nice To Haves

• College degree or equivalent.
• LensCrafters Final Inspector Certification.
• LensCrafters Quality, Fitting and Adjusting Program.
• Previous experience in customer service and retail.
• Knowledge of current store merchandise.
• High level of business acumen, including detailed knowledge of the LC Dashboard.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Train and coach the team using company-provided programs.
• Analyze reports and create and implement action plans to improve store KPIs, including NPS, sales to plan, customer count, complete pair, labor, training saturation, and exam growth.
• Attract and hire a highly engaged team, ensuring the right people are in the right place at the right time.
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Guide the team in executing operational, inventory, and visual tasks according to guidelines.
• Implement and consistently maintain company-approved safety programs to standards and help maintain a safe and fun working environment.

Benefits

• Health care may be included in the total rewards package.
• Retirement savings may be included in the total rewards package.
• Paid time off or vacation may be included in the total rewards package.
• Various employee discounts may be included in the total rewards package.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED