Store Manager - Manhattan Plaza, Toledo, OH

DTLR • Toledo, OH

2d • Onsite

About The Position

The Store Manager is responsible for the daily operations of a retail store, ensuring maximum sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources management, and outstanding customer service. The role oversees store staff performance, business results, compliance, safety, and operational standards, while helping the store meet revenue, cost, and shrink goals.

The standard work week is a minimum of 46 hours. A flexible schedule is required, including days, nights, weekends, and holidays. The manager must be willing to work in multiple stores in the assigned district and travel by car, plane, or train. Reliable transportation is required.

Requirements

• At least one year of retail management experience.
• Solid knowledge of business and excellent command of English for effective communication with management, associates, and customers.
• Strong interpersonal skills to handle sensitive and confidential situations with poise, tact, and diplomacy.
• Ability to think strategically, plan, and organize effectively.
• Professionalism in all situations.
• Analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
• Results-driven approach with critical and creative thinking skills.
• Project management, time management, analytical, and organizational skills.
• Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
• Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
• Ability to execute directives with precision and consistency.
• Working knowledge of Microsoft Office products.
• Willingness to work in multiple stores in the assigned district and travel by car, plane, or train.
• Reliable transportation.
• Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
• Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.

Responsibilities

• Oversee the overall quality and performance of retail store staff.
• Analyze and measure business trends to maximize revenue and control costs at or better than plan.
• Ensure compliance with company policies and procedures.
• Model effective leadership to gain commitment to store goals and training standards.
• Recruit, select, train, and develop store personnel.
• Conduct annual performance evaluations for all store employees.
• Manage expenses and develop strategies to keep store performance in accordance with the budget.
• Monitor and address issues related to loss or store inconsistencies to achieve shrink goals at or below company plan.
• Monitor and control operational compliance, safety, and business standards.
• Identify market conditions and merchandise opportunities and communicate relevant information to the District Manager.
• Uphold company customer service standards and provide a friendly environment so customers receive outstanding service.
• Perform other duties as assigned.

Benefits

• Bonus opportunities in addition to base pay if store KPIs are met.
• Company 401(k) plan.
• Full-time roles are eligible for medical, dental, and vision benefits, sick leave, parental leave, and company-paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed