Store Manager, Outlet

Lovesac Company•Aurora, IL

1d•Onsite

About The Position

Lovesac is a fast-growing, design-driven furniture brand on a mission to help people live more comfortably. We create innovative, adaptable furniture, like our iconic Sacs and endlessly customizable Sactionals, that’s built to evolve with our customers’ lives. Washable, reconfigurable, and Here For Life, our products deliver Total Comfort™ without compromising on style or sustainability. At Lovesac we are ambitious, human-centered, and driven to win the right way. We think big, move fast, and hold ourselves to high standards - what we call Top Ambition - while leading with care, empathy, and purpose - because Love Matters. We believe great results come from empowered teams, strong relationships, and a shared commitment to making a positive impact on our customers and each other. As a Lovesac Outlet Store Manager, you are energized by owning results through exceptional customer experiences, strong operational execution, and a relentless focus on business performance. You lead from the floor, balancing sales leadership and loving our customers with the complexities of inventory flow, fulfillment, and ever-changing product availability. You thrive in a fast-paced, high-volume environment where priorities shift, inventory moves quickly, and no two days look the same. With curiosity, agility, and a solutions-oriented mindset, you navigate change with confidence, helping your team adapt while maintaining a safe, organized, and customer-ready store. You build strong partnerships, develop high-performing teams, and create a culture grounded in accountability, trust, and teamwork. Whether coaching Associates, managing ever-evolving inventory, or capitalizing on unique outlet opportunities, you lead with composure, embrace continuous improvement, and deliver results the right way—because we all win together.

Requirements

18 years of age or older.
Minimum of 2 years of management experience in a retail environment.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights, to ensure you capitalize on demand, outperform goals, and maximize your earnings.
Experience leading in a high-volume retail, outlet, or complex retail environment, with a proven ability to balance customer experience and operational execution, drive inventory accuracy, solve complex business challenges, lead through change, and support process improvements and operational pilots.
Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and occasional meetings including our annual company event using various forms of transportation.
Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Must be able to safely load, unload, stage, move, and assemble furniture products with or without assistance.
Candidates must be able to lift up to 100 lbs. and to assemble and disassemble furniture while working on the selling floor.
Candidates must be able to safely operate pallet jacks, hand trucks, or other moving equipment.
This position regularly requires moving objects (including medium to large furniture items) from a lower to a higher position or horizontally from position-to-position.
This position constantly requires standing and/or walking for extended periods, up to 8 hours per shift.
This position regularly requires the following actions lifting; pushing; pulling; bending; twisting; kneeling; reaching; stooping; crawling; and climbing.

Responsibilities

Lead from the floor with energy and optimism, actively selling while coaching the team to maximize every customer opportunity, maintain a healthy quote pipeline, drive conversion across both on hand and order-based assortment, and maintain a healthy quote pipeline.
Own the full customer journey with curiosity and adaptability, creating a seamless experience from discovery to pick up, while holding the team accountable for exceptional service, strong conversion, and lasting customer relationships.
Model expert product knowledge while fostering a fun, engaging environment, helping customers navigate changing assortments, limited-quantity opportunities, and value-driven solutions while delivering engaging brand experiences and actively closing business.
Drive long-term impact, both sales growth and inventory productivity by building genuine customer connections, creating urgency around outlet opportunities, generating repeat business, and brand advocacy.
Run the business with confidence and agility, owning P&L performance through strong decision-making, disciplined execution, and a willingness to navigate ambiguity to deliver results, meeting and exceeding your goals and KPIs.
Set the vision and lead a high-performing team that thrives in a fast-paced outlet environment building a people-first culture rooted in accountability, collaboration, adaptability, and growth.
Cultivate an inclusive, respectful environment where belonging is real, diverse perspectives are valued, and everyone can do their best work.
Own talent outcomes end-to-end, recruiting, developing, coaching, and retaining top-performing associates while building a strong bench that can confidently navigate changing inventory, evolving priorities, and high-volume business demands.
Actively drive brand awareness and build a strong bench through ongoing outreach, relationship-building, and community networking
Proactively identify people issues early and handle them with care, provide in the moment coaching , pulling in partners at the appropriate time, and keeping the team experience positive, respectful, and high-performing.
Lead a high-performing operation by balancing scheduling, merchandising, inventory flow, fulfillment, shipments, and technology—creating the conditions for remarkable customer experiences and strong business results.
Own inventory accuracy and product flow, ensuring merchandise is received, processed, stored, and moved efficiently to maximize availability, sell-through, and profitability.
Drive safe, organized, and customer-ready shipment and inventory operations, adapting to changing inventory volumes and business needs while maintaining operational excellence.
Partner closely with Retail Operations, Supply Chain, and Inventory Planning teams to solve challenges, identify opportunities, and optimize inventory performance through strong execution and collaboration.
Bring the Lovesac brand to life through compelling visual merchandising, signage, and in-store presentation, ensuring customers can easily navigate changing inventory while discovering products, promotions, and outlet-specific opportunities.
Embrace change with curiosity and agility, leading new initiatives, special projects, and continuous improvements that help the store, team, and business grow.