US-Store Leader

Apple•Miami, FL

1d•Onsite

About The Position

Apple Retail’s Store Leader builds and leads a team that engages and supports customers in a dynamic environment. The role fosters a culture where team members deliver excellent performance, execute Apple’s goals and priorities, and create quality customer experiences. The Store Leader models Apple’s values, provides visible support to teams and customers, and coaches leaders and team members to deliver exceptional results. The Store Leader is responsible for recruiting, developing, and retaining a diverse, high-performing team; leading store operations and scheduling strategy; and using business information to execute Apple Retail’s vision and achieve store performance goals. The role assesses team and customer sentiment, addresses opportunities, recognizes successes, and upholds Apple’s policies while protecting company assets and confidential information. The role also advances inclusion by modeling inclusive leadership, respecting differences, developing diverse teams, and helping create a safe and respectful environment. Work schedules are based on business needs and may include nights, weekends, and public holidays. The person must reliably attend work as scheduled, consistent with local laws and approved accommodations.

Requirements

At least 5 years of leadership experience in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.
Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to instill trust and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and ability to tailor communication to different audiences.
Ability to lead, build, and manage multiple business groups in a fast-paced, complex, and changing retail environment.
Ability to organize, plan, and prioritize multiple strategic priorities effectively.

Responsibilities

Build and lead a team that engages and supports customers and delivers quality customer experiences.
Model Apple’s values and be present and available to support teams and customers.
Lead and coach team members to identify customer needs, deliver exceptional interactions, and advance Apple’s business priorities.
Coach and develop leaders to build high-performing teams and deliver results.
Attract, recruit, train, develop, and retain a diverse, high-performing team.
Participate actively in Floor Leadership and remove operational obstacles to improve customer experience and team performance.
Develop the store’s operational strategy to advance business priorities and meet store performance goals.
Determine store scheduling strategy in line with program guidelines, scheduling guidance, and business, individual, and team needs.
Analyze and use business information to support and execute the Apple Retail vision.
Assess team and customer sentiment through formal and informal channels, address opportunities, and recognize successes.
Maintain Apple’s policies and procedures and protect company assets and confidential business, customer, team member, and financial information.
Take on other tasks as needed.
Respect differences, demonstrate inclusion and diversity in daily activities, and model inclusive leadership.
Build, develop, and retain diverse teams and help create a safe, respectful, and inclusive environment.
Coach, train, and develop the store team to create positive customer experiences, build loyalty, and achieve measurable results.
Lead and manage multiple business groups in a fast-paced, complex, changing retail environment.
Manage multiple strategic priorities through effective organization, planning, and prioritization.