US-Store Leader

Apple•Westlake, OH

20h

About The Position

Apple Retail brings together Apple expertise to help customers do what they love and deliver an only-at-Apple experience. The Store Leader builds and leads a team that engages and supports customers in a dynamic environment, fostering excellent performance, commitment to Apple’s goals and priorities, and quality customer experiences. The role models Apple’s values and demonstrates care for teams and customers through a present, available leadership style. The Store Leader leads and coaches team members and leaders, builds a diverse and high-performing team, and is responsible for the store’s operational strategy, scheduling strategy, and performance goals. The role uses business information and team and customer feedback to execute Apple Retail priorities, address opportunities, and recognize successes. It also maintains Apple policies and procedures, protects company assets and confidential information, and helps foster a safe, respectful, inclusive environment.

Requirements

At least 5 years of leadership experience in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliable attendance as scheduled, consistent with local laws and approved accommodations.
Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to instill trust within the team and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and ability to tailor communication style to different audiences.
Ability to coach, train, and develop a store team to drive positive customer experiences, customer loyalty, and measurable results.
Ability to lead, build, and manage multiple business groups in a fast-paced, complex, and constantly changing retail environment.
Ability to manage multiple strategic priorities through effective organization, planning, and prioritization.

Responsibilities

Lead and coach a team to identify customer needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.
Coach and develop leaders to build high-performing teams that deliver exceptional results.
Attract, recruit, train, develop, and retain a diverse, high-performing team.
Participate actively in Floor Leadership and remove operational obstacles to improve customer experience and team member performance.
Develop the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.
Determine the store scheduling strategy in alignment with program guidelines, business needs, individual and team needs, and scheduling guidance.
Analyze and use business information to support and execute the Apple Retail vision.
Assess team and customer sentiment through formal and informal channels, address opportunities, and celebrate and recognize successes.
Maintain and uphold Apple’s policies and procedures, and protect company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting differences and remaining curious to learn.
Demonstrate Apple’s inclusion and diversity values in daily activities, model inclusive leadership, and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.