US-Store Leader

Apple•Miami, FL

1d•Onsite

About The Position

Apple Retail brings together Apple’s expertise to help people do what they love and deliver an only-at-Apple experience. The Store Leader builds and leads a team that engages and supports customers in a dynamic environment. This leader fosters a culture where team members perform excellently, are energized by Apple’s goals and priorities, and create quality customer experiences. The Store Leader models Apple’s values, demonstrates care for teams and customers, and remains present and available. The role leads and coaches the store team, develops leaders and high-performing teams, and is responsible for attracting, recruiting, training, developing, and retaining a diverse team. The Store Leader participates in Floor Leadership, removes operational obstacles, sets the store’s operational strategy, and determines scheduling strategy in line with program guidelines and business, individual, and team needs. The position uses business information to support Apple Retail’s vision, assesses team and customer sentiment, addresses opportunities, and recognizes successes. It also upholds Apple’s policies and procedures and safeguards company assets and confidential information. The Store Leader helps create a safe, respectful, inclusive environment and demonstrates inclusive leadership in daily work.

Requirements

At least 5 years of leadership experience in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a business-needs-based schedule that may include nights, weekends, and public holidays in the retail store.
Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to instill trust within the team and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and ability to tailor communication to different audiences.
Ability to coach, train, and develop the store team to drive positive customer experiences, build loyalty, and deliver measurable results.
Ability to lead, build, and manage multiple business groups in a fast-paced, complex, and constantly changing retail environment.
Ability to manage multiple strategic priorities through effective organization, planning, and prioritization.

Responsibilities

Lead and coach a team to identify customer needs, provide exceptional interactions, and deliver Apple’s business priorities.
Coach and develop leaders to build high-performing teams that achieve exceptional results.
Attract, recruit, train, develop, and retain a diverse, high-performing team.
Participate consistently and actively in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.
Develop the store’s operational strategy to advance Apple’s business priorities and achieve store performance goals.
Determine store scheduling strategy in accordance with program guidelines, business needs, individual and team needs, and scheduling guidance.
Analyze and use business information to support and execute the Apple Retail vision.
Assess team and customer sentiment through formal and informal channels, address opportunities, and celebrate and recognize successes.
Maintain Apple’s policies and procedures and protect company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Respect differences, demonstrate Apple’s inclusion and diversity values, and model inclusive leadership behaviors.
Build, develop, and retain diverse teams and take action to create a safe, respectful, and inclusive environment for all team members.