Store Leader - Freehold Raceway

Warby Parker•Freehold, NJ

1d•$75,400 - $90,480•Onsite

About The Position

Warby Parker is seeking a motivated Store Leader to build and lead a team of Managers, Opticians, and Advisors. The Store Leader is responsible for the store’s operational success, customer experience, team performance, and financial results. The role includes managing scheduling and payroll, implementing and improving operational procedures, protecting inventory and assets, and ensuring risk-management and safety protocols are followed. The Store Leader recruits, onboards, trains, develops, and reviews team members, while creating an inclusive workplace and modeling Warby Parker’s values and service standards. The position also involves coordinating store events with Marketing and attending company leadership training, including the annual Store Leader Summit. Candidates should have at least three years of management experience at a complex, customer-focused retailer and a record of strong performance.

Requirements

At least 3 years of experience in a management role at a complex, customer-focused, operationally excellent retailer.
Established top-performer in a retail management role.
Ability to build, coach, and retain a high-performing team that meets sales, operational, and financial goals.
Clear, honest, and empathetic communication skills, including the ability to make difficult decisions.
Organized, entrepreneurial approach and willingness to take calculated risks to deliver results.
Strong interpersonal and collaboration skills.
Resourceful problem-solving skills and ability to think creatively when facing challenges.
Curiosity and willingness to question and improve existing practices.
Ability to inspire a team by communicating the company’s vision and purpose.
Strong interest in business, technology, and fashion.
Willingness to work long hours when required.
Passion for providing excellent customer service.
Must not be listed on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

Represent and communicate Warby Parker’s values and philosophy to customers and team members.
Execute and improve operational activities to meet financial targets and customer-experience goals.
Follow company-wide processes to maintain brand consistency.
Manage daily scheduling and payroll for the store team.
Coordinate store events with the Marketing team.
Implement and create procedures to protect company inventory and assets.
Follow and enforce risk-management and safety protocols.
Recruit, onboard, train, and develop an engaged and effective team.
Lead biannual performance and development reviews for each store team member.
Model Warby Parker’s core values and demonstrate excellent customer service.
Create an inclusive workplace by treating teammates and customers with respect.
Attend company leadership trainings, including the annual Store Leader Summit.
Coach and retain a high-performing team that meets sales, operational, and financial goals.