Store Lead | Pop-up Store | Wrentham, MA — temporary

ARC'TERYX • Wrentham, MA

2d • $25 - $27 • Onsite

About The Position

This is a temporary position for a pop-up Arc'teryx outlet store in Wrentham, MA, with start dates beginning summer 2026 and ending early 2027. As a key member of the store leadership team, the Store Lead will work alongside the Assistant and Store Manager to lead Product Guides and facilitate the guest experience. The role involves all aspects of the retail store, including experience, product, community, operations, and people, with an emphasis on evolving practices. The ideal candidate is product-obsessed, passionate about the outdoors, and committed to bold objectives, providing coaching on people experience, guest experience, and business needs. They should be proactive, possess strong assessment skills, and offer relevant feedback while celebrating achievements.

Requirements

• One or more years of leadership experience
• 1 – 2 years of retail experience
• Passion for customer service and delivering an exceptional experience for guests
• Ability to seek and offer relevant feedback, coaching and development in the moment
• Comfortable adhering to and enforcing health and safety guidelines at all times
• Proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
• Strong time management skills and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed
• Highly flexible and adaptable when faced with ambiguity
• Ability to seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Passion for getting outside and living it
• Strong written and verbal communication
• Ability to lift up to 30 lbs
• Availability to work “Black Friday” and from the second week of December until the end of the holiday season
• Full Time: 30- 40 hours per week (5 days per week)
• Part Time: 10- 30 hours per week (2-4 days a week)

Nice To Haves

• Excited by the opportunity of unlocking someone’s potential, and coaching others comes naturally
• Because of your enthusiasm, others are eager to join you and follow your lead
• Your passion for your work is paralleled by your passion for getting outside and living it

Responsibilities

• Leading in alignment with the Arc’teryx Vision, Purpose and Values
• Supporting the entire in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
• Supporting product guides in delivering a world-class guest experience through authentically sharing technical product knowledge
• Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week
• Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people)
• Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
• Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
• Supporting inventory management throughout the day to maximize sell-through, including receiving, processing, restocking and destocking, and visual merchandising
• Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
• Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
• Networking with potential partners to support events and to help maximize brand engagement in the community
• Managing the opening and closing procedures for the store, as designed by the company and leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
• Rotating through areas of focus to deep dive into each of the five pillars of the business
• Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade-ins, purchases, and returns
• Performing/completing other additional projects, duties, and assignments as required and/or by request under the direction of the Store Leads, Store Manager and Assistant Manager

Benefits

• Paid time off
• Wellness time
• No Wasted Day program (dedicated paid days to get outside & explore)
• Professional development opportunities
• Arc'teryx Academies (outdoor skill-building events)
• Employee Belonging Councils
• Access to employee discounts and Pro Deals (exclusive discounted pricing on gear)
• Bonus plan based on store performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed