Lead

ARC'TERYX•Toronto, ON

7d•Onsite

About The Position

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices. You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You are passionate about committing to bold objectives both personally and professionally, and work closely with the Store Manager and Assistant Store Manager in providing coaching on people experience, guest experience, and business needs. You take the initiative, have strong assessment skills, and seek out and offer relevant feedback as you celebrate achievements within the store. You recognize that we create a better world, together.

Requirements

One or more years of leadership experience
1 – 2 years of retail experience
Excited by the opportunity of unlocking someoneâ€™s potential, and coaching others comes naturally
Passion for customer service and delivering an exceptional experience for guests
Seek and offer relevant feedback, coaching and development in the moment
Comfortable adhering to and enforcing health and safety guidelines at all times
Proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
Strong time management skills and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed
Highly flexible and adaptable when faced with ambiguity
Seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
Passion for getting outside and living it
Strong written and verbal communication
Ability to lift up to 30 lbs

Responsibilities

Leading in alignment with the Arcâ€™teryx Vision, Purpose and Values
Supporting the entire in-store experience during your shift, with an acute awareness of whatâ€™s happening on the sales floor at any given moment
Supporting product guides in delivering a world-class guest experience through authentically sharing technical product knowledge
Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week
Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people)
Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
Supporting inventory management throughout the day to maximize sell-through, including receiving, processing, restocking and destocking, and visual merchandising
Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
Networking with potential partners to support events and to help maximize brand engagement in the community
Managing the opening and closing procedures for the store, as designed by the company and leadership team
Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
Rotating through areas of focus to deep dive into each of the five pillars of the business
Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade-ins, purchases, and returns