Store General Manager - Gloucester, VA

Petco • Gloucester, VA

23h • Onsite

About The Position

As a General Manager, you lead a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results. You are accountable for people, performance, and processes, and serve as a role model for effective leadership. You build engaged teams, drive profitable growth, and uphold high standards of animal care, safety, and customer experience.

The role is primarily based in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the center, such as bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. The position requires flexible availability for operating hours, including evenings, weekends, and holidays.

Requirements

• At least 3 years of management experience; retail leadership is preferred.
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• Genuine passion for pets and customer service.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.
• High school diploma or GED preferred.
• Completion of Petco leadership development programs may be required for internal candidates.

Nice To Haves

• Retail leadership experience.
• High school diploma or GED.

Responsibilities

• Champion the health, safety, and humane care of animals and ensure Petco standards and policies are followed.
• Create a welcoming and supportive environment for pets and pet parents, leading with integrity and prioritizing what is right for pets.
• Build and lead an inclusive, energized team that delivers exceptional service.
• Attract, hire, train, coach, and develop diverse talent across Pet Care Center roles.
• Develop a strong leadership bench and succession plan; manage performance, coaching, and accountability for partners.
• Promote continuous learning, career development, teamwork, inclusion, and shared ownership.
• Drive sales growth, profitability, and operational excellence; analyze results and take action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Use Petco tools, programs, and insights to grow the business, and act on reporting, audits, and Pet Care Center visits.
• Ensure safe opening and closing procedures and adherence to security protocols.
• Maintain store appearance, cleanliness, and safety standards; protect pets, partners, and merchandise through loss prevention and inventory controls.
• Complete administrative, payroll, and inventory tasks accurately and on time.
• Represent Petco in the community through local events, adoption initiatives, and partnerships.
• Regularly lead by example on the sales floor, engage with customers, provide assistance, and perform cashiering and point-of-sale transactions.

Benefits

• Purpose-driven work that makes a real difference.
• Growth opportunities through development programs and career pathways.
• A culture that values authenticity, inclusion, and teamwork.
• The chance to lead, own, and shape your business every day.
• Health and financial benefits, 401(k), incentives, and paid time off are referenced in the Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED