Store General Manager - Parsippany, NJ

Petco • Parsippany, NJ

8d • Onsite

About The Position

As a General Manager, you lead a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results. You are accountable for people, performance, and processes, and serve as a role model for effective leadership. You build engaged teams, drive profitable growth, and maintain high standards of animal care, safety, and customer experience.

The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Most work takes place indoors, although occasional duties may involve leaving the center for bank deposits, merchandise transport, or community events. The position requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. It involves working near animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be available to enable qualified individuals with disabilities to perform the essential functions.

Requirements

• At least 3 years of management experience; retail leadership is preferred.
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• Genuine passion for pets and customer service.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.
• High school diploma or GED preferred.
• Completion of Petco leadership development programs may be required for internal candidates.

Nice To Haves

• Retail leadership experience.
• High school diploma or GED.

Responsibilities

• Champion the health, safety, and humane care of animals, ensuring Petco standards and policies are followed.
• Create a welcoming and supportive environment for pets and pet parents, and lead with integrity and transparency.
• Attract, hire, train, coach, and develop team members across roles in the Pet Care Center.
• Build an inclusive, collaborative, and engaged team culture; coach in the moment and recognize achievements.
• Develop leadership capacity, succession plans, and partner accountability through performance management.
• Drive sales growth, profitability, and operational excellence; analyze results and act on opportunities to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and business results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Meet or exceed sales, profitability, and operational goals using Petco tools, programs, and insights.
• Review and act on reports, audits, and Pet Care Center visits.
• Ensure safe opening and closing procedures and adherence to security protocols.
• Maintain store appearance, cleanliness, and safety standards.
• Protect pets, partners, and merchandise through loss prevention and inventory controls.
• Complete administrative, payroll, and inventory tasks accurately and on time.
• Represent Petco in the community through local events, adoption initiatives, and partnerships.
• Regularly engage with customers on the sales floor, including assisting customers and performing cashiering and point-of-sale transactions.

Benefits

• Growth opportunities through development programs and career pathways.
• Health and financial benefits, 401(k), incentives, and paid time off are referenced in the linked Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED