Store & Field Ops Manager

Ayr Wellness • Miami, FL

3d

About The Position

The Store & Field Ops Manager combines responsibility for managing a dispensary with dedicated support for the Director of Retail Operations on new store openings, SOP standardization, and operations optimization. The role splits time between running a home store, serving as a field resource, and providing remote support. Travel is required for store-opening support and varies month to month based on opening dates.

The role reports to the District Manager, with a dotted-line relationship to the Director of Retail Operations. The District Manager is the primary point of accountability for store performance, staffing, and daily operations. The Director of Retail Operations directs responsibilities related to special projects, SOPs, new store openings, and system rollouts.

Success includes opening stores on schedule with prepared teams and completed pre-opening checklists; keeping the home store on performance standards while traveling; documenting and rolling out SOPs by agreed deadlines; supporting consistent SOP adherence; and delivering projects on schedule with training completion confirmed.

Requirements

• At least 2 years as a Store Manager or equivalent, with a strong operational track record.
• Demonstrated ability to train and develop others.
• Comfortable with variable travel and adapting quickly to new environments.
• Strong communication skills and ability to represent leadership priorities to store teams.
• Organized, process-oriented, and detail-focused.
• High school diploma or equivalent required.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Manage daily store operations, including scheduling and revenue performance.
• Lead, coach, train, and develop store team members.
• Ensure compliance with company policies and meet visual merchandising and customer service standards.
• Travel to new store locations to support pre-opening setup, operations, staff onboarding, and launch week.
• Assess new Store Manager training and ensure the new-store-opening team is prepared.
• Serve with the Director of Retail Operations as an on-the-ground point of contact during critical opening periods.
• Escalate issues during critical periods to the Director of Retail Operations.
• Support recruiting and interviewing for new store openings.
• Partner with the Director of Retail Operations to document, update, and roll out standard operating procedures.
• Identify inconsistencies across stores and recommend process improvements.
• Support development of training materials and adoption of new procedures across the store network.
• Assist the Director of Retail Operations with store visits and operational audits.
• Assist with assigned special projects, including system rollouts, training guides, and new market launches.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED