Store & Field Ops Manager
About The Position
This role will be a combined responsibility for a Dispensary Store Manager with a dedicated function supporting the Director of Retail Operations on new store openings, SOP standardization and Operations optimization. The person in this role will split time and responsibilities between running their home store, acting as a field resource and providing support remotely. Travel is required specifically for store opening support and will fluctuate month to month depending on opening dates. This role reports to the District Manager with a dotted line to the Director of Retail Operations. The District Manager remains the primary point of accountability for store performance, staffing, and daily operations. The Director of Retail Operations directs all responsibilities related to special projects, SOPs, new store openings, system rollouts, etc.
Requirements
- 2+ years as a Store Manager (or equivalent) with a strong operational track record
- Demonstrated ability to train and develop others
- Comfortable with variable travel and adapting to new environments quickly
- Strong communication skills; able to represent leadership priorities to store teams
- Organized, process-oriented, and detail-focused
Nice To Haves
- bachelor’s degree preferred
Responsibilities
- Manage daily store operations, including scheduling and revenue performance
- Lead, coach, train and develop store team members
- Ensure Compliance with company policies, visual merchandising and customer service standards are met
- Travel to new store locations to support pre-opening set up, operations, staff onboarding and launch week
- Assess new Store Manager training and ensure the new store opening team is prepared
- Together with the Director of Retail Operations serve as an on-the-ground point of contact during critical opening period
- Escalating any issues during critical times to the Director of Retail Operations
- Support recruiting and interviewing for new store openings
- Partner with the Director of Retail Operations to document, update, and roll out standard operating procedures
- Identify inconsistencies across and recommend process improvements
- Support training material development and help drive adoption of new procedures across the store network
- Assist the Director of Retail Operations in Store visits and operational audits
- Assist with special projects assigned such as system roll outs, training guides, new market launches, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
