Store Director

Sézane•Boston, MA

13d•$80 - $100

About The Position

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Care to imagine what comes next with us? We can't wait to hear from you! We are seeking the talents of a Store Director to contribute to the next chapter of Sézane’s journey. The position is based in Seaport in Boston, MA.

Requirements

Motivated, proactive and positive attitude
Autonomous, agile, entrepreneurial, result driven
Ability to adapt to become a strong brand ambassador
Strong managerial skills (5 to 7 years of retail management) and business acumen
Excellent communications and team management skills

Nice To Haves

Experience in a luxury or fast-paced retail environment preferred
French speaking is a plus

Responsibilities

Ensure a unique Customer experience:
Make the Customer the priority of the apartment to guarantee optimal Customer service;
Lead by example in the store by being the brand's first ambassador;
Be proactive in suggesting specific actions to make the Customer experience memorable and unique in your store (ownership);
Strengthen Customer relationships through various events;
Handle Customer complaints and dissatisfaction to satisfy and build loyalty with our Customers;
Know our sustainability policy to respond to Customers;
In markets with multiple stores, develop relationships with Sézane & Octobre Store Directors to optimize commercial opportunities and provide exceptional Customer service.
Manage large teams:
Identify talent, recruit and train by implementing succession plans;
Train Managers to ensure their teams deliver a unique Customer service experience;
Manage, develop, and support your teams by empowering them to help them grow;
Support the team through consistent coaching, identify training needs;
Create a positive and harmonious environment to create group synergy;
Convey and follow the Head Office vision;
Relay the brand's commitments through inclusive actions.
Ensure the Brand Image:
Ensure product presentation complies with Sézane's DNA;
Participate in merchandising implementation and ensure its monitoring;
Offer Customers an exciting and inspiring shopping experience;
Monitor and maintain the commercial level of the point of sale;
Ensure competitive monitoring;
Ensure the proper maintenance of the apartment: management & monitoring of service providers (flowers, books), project or work management.
Drive and optimize performance:
Plan and organize your point of sale to anticipate needs;
Participate in defining the necessary staffing to meet Customer expectations;
Ensure proper stock management;
Ensure proper management of operations and cash flows;
Ensure compliance with processes and deployment of brand strategy;
Maintain with the Retail Management, a permanent link with headquarters on Marketing, HR, Legal topics, ... and have a complete vision of your point of sale.