Store Director

Sephora•Toronto, ON

4d•Onsite

About The Position

As the next Store Director at Sephora, you will oversee and manage the overall client service experience, people development, sales, productivity, merchandising, operations, and human resource functions of your store. Our Store directors ensure adherence to the Sephora concepts and culture, ensuring maximum profitability and compliance with Sephora’s objectives and policies. Reporting to the District Manager the Store Director’s team can include our Talent & Business Operations Managers, Client Experience Managers, and Beauty Services Managers.

Requirements

A minimum of 5+ years of senior management experience in the beauty, retail, or customer service industry.
A proven track record of coaching a high-performing team and have a passion for training, development, and education.
Previous experience recruiting, staffing, and hiring across all store positions, including leadership.
Effective in time management, problem-solving, and communication both verbal and written.
Experience in Windows, Word, and Excel.
Ability to maintain composure and possess strong managerial courage to have tough conversations when needed.
Strong business acumen and the ability to analyze sales trends and react appropriately, with a proven track record of meeting or achieving targets or KPIs.
Love to learn and grow, always finding new ways to level up, whether that’s through formal schooling or education through professional experience.

Responsibilities

Forecast sales and payroll with your District Manager to drive store results.
Monitor daily, weekly, and monthly sales results and communicate with staff members.
Achieve store’s sales plans and operating profits while maintaining expenses. While managing and measuring the effectiveness of business strategies, adjusting when needed.
Develop strategies to grow business, leveraging the customer loyalty program, events, product knowledge, and services.
Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.
Recruit, interview, and hire for all positions according to business needs.
Train, coach, delegate to supervise, and motivate department Managers and Leads to develop their leadership and business skills.
Ensure a coaching culture is present that includes timely acknowledgement of successes, and feedback on opportunities. Both through day-to-day coaching and through quarterly development meetings.
Conduct inventories, maintain updated inventory records, and communicate inventory issues/concerns to key stakeholders.
Make strategic and innovative merchandising decisions by Sephora’s concepts when necessary, to grow the business.