Store Director (Store Manager) - Columbus Area

Target • Hilliard, OH

9h • Onsite

About The Position

The Store Director (Store Manager) is responsible for leading a team that helps families discover the joy of everyday life. This role involves developing leaders who care about their teams, guests, and each other. The Store Director leads a team of experts, advocates, and consultants passionate about ensuring guests have a positive shopping experience. This position also involves accountability for running a profitable growth business and provides opportunities for meaningful experiences that help build and develop skills for a career. The role offers experience in managing large teams, recruiting, talent management, guest service fundamentals, retail business financials, driving sales growth, creating store-specific strategies, understanding total store retail business fundamentals, setting quarterly business priorities, and making business decisions based on market competition, guest insights, and feedback.

Requirements

• 4-year degree or equivalent experience
• Strong interpersonal and communication skills
• Team leadership and engagement
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Ability to manage conflict and lead and hold others accountable
• Ability to relate well with and interact with all levels of the organization
• Welcoming and helpful attitude
• Ability to manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations as needed
• Climb up and down ladders as needed
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Nice To Haves

• Enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
• Thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• Open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

Responsibilities

• Cultivate a guest-centric and engaged team by leading talent culture through active involvement in onboarding, development, and growth of leaders.
• Drive accountability through clear expectations and consistent performance management.
• Create and deliver sustainable and equitable talent strategies in partnership with HR to fuel career progression and team growth.
• Be approachable and available for the team, fostering a culture where leaders and team members can share issues that are quickly resolved.
• Recruit, hire, and retain a passionate team with area-specific knowledge and expertise.
• Oversee the scheduling process to ensure schedules meet business needs, provide a consistent guest experience, and align with team member availability and desired hours.
• Own and implement leadership schedules that align with guest and business needs, including weekends, mornings, evenings, overnight, and seasonal adjustments.
• Demonstrate and promote inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Invest in and follow up on personal and team training to enhance skills and capabilities, ensuring timely completion of required training.
• Model creating a welcoming experience by greeting guests.
• Demonstrate how to engage with guests when assistance is needed, helping solve their specific needs in a welcoming way.
• Lead by thanking guests and expressing appreciation for their choice to shop at Target.
• Drive a guest-obsessed culture, balancing in-store and digital guest experiences to meet store sales and operational goals.
• Ensure the team can inform, educate, and promote Target's benefits, features, and offerings that reward guests and enhance their shopping experience (e.g., Target App, Target Circle Card, Target Circle, Drive Up, Order Pickup, Circle 360).
• Own the store's overall business to drive efficiency, safety, and sales growth.
• Build and execute plans for an efficient operation to fund future growth.
• Lead and create a culture of executing best practices by understanding operational shortage areas, building routines and action plans, and establishing clear goals and expectations.
• Leverage reports (financial, operational, safety, food safety, team, and guest) to understand the business and make decisions.
• Lead a culture of financial accountability by monitoring sales trends, leadership headcount, payroll management, and hourly overtime, and educating the team on their role in driving sales growth and profitability.
• Assess competition and leverage guest insights and feedback to drive the business and be the destination of choice.
• Build relationships within the store's community to address local needs.
• Leverage field support partners to solve problems and drive continuous operational improvement.
• Set clear priorities for the team by balancing competing demands.
• Own the safety culture and performance for the store by modeling and recognizing safe behaviors, identifying and correcting hazards, assisting with incident response, validating investigations, and driving sustainable solutions.
• Validate an in-store security culture by focusing on deterrence, response, and resolution to improve physical security processes.
• Validate that merchandise protection strategies are executed according to best practices.
• Follow all safe and secure training and processes as a key carrier.
• Address all store emergency and compliance needs.
• Demonstrate a culture of ethical conduct, safety (including food safety), and compliance, and hold the team accountable to work in the same way.

Benefits

• Comprehensive health benefits and programs (medical, vision, dental, life insurance)
• 401(k)
• Employee discount
• Short term disability
• Long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree