Ford & CDJR Store Director

Veero Ford & CDJR of Morris•Fargo, ND

2d•Onsite

About The Position

The Store Director oversees all day-to-day operations of the dealership across Sales, Service, and Parts. This individual ensures operational consistency, department accountability, and exceptional customer satisfaction. A key emphasis is placed on Fixed Operations performance, including technician efficiency, service advisor discipline, and inventory management with minimal obsolescence. This role requires a hands-on leader capable of driving results through process improvement, interdepartmental coordination, and a strong customer-first mentality.

Requirements

Minimum 5 years of dealership management experience with a strong Fixed Operations background.
In-depth knowledge of parts inventory management and obsolescence reduction.
Understanding of absorption, labor gross, and RIM/OEM systems (Ford & Stellantis preferred).
Proven leadership with excellent communication and organizational skills.
Hands-on, data-driven manager who builds accountability across teams.
Ability to commute to Morris, MN (Required)

Nice To Haves

Ford & Stellantis preferred (for RIM/OEM systems)

Responsibilities

Oversee daily sales leads, appointments, and CRM utilization.
Track closing ratios and manage the used-car reconditioning process.
Support the Sales Manager in achieving monthly volume and gross profit goals.
Monitor sold-not-delivered and aging inventory reports weekly.
Supervise RO dispatch and ensure balanced workflow.
Track technician productivity, efficiency, and effective labor rate.
Maintain high CSI through proactive communication and follow-up.
Ensure warranty timeliness, accuracy, and quality control.
Maintain accurate, efficient inventory aligned with service needs.
Monitor parts aging weekly to minimize obsolescence.
Track and report obsolescence %, RIM compliance, and fill rates monthly.
Manage parts returns, bin integrity, and reconciliation with accounting.
Track and analyze department metrics: hours per RO, shop utilization, parts gross %, and absorption rate.
Drive improvement in retention, CSI, and overall profitability.
Align Sales, Service, and Parts processes for internal ROs.
Monitor reconditioning turnaround and cost controls.
Strengthen interdepartmental communication for greater efficiency.
Personally address escalated customer concerns.
Review CSI reports and online reputation weekly.
Reinforce consistent communication standards across departments.
Maintain department KPI dashboards and hold weekly review meetings.
Deliver weekly summary reports to the Dealer Principal highlighting performance, issues, and next steps.
Participate in advanced GM-level financial and leadership training.
Be involved in strategic planning and cash flow discussions.